Hiring Alert:- International Voice/Chat Process- Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 275,000 - 500,000; Full time

Benefits offered by this job

Night shift opportunities

Rotational shifts

Cab facility

Career growth

Job summary

Wsne Consulting in Gurugram invites applications for multiple International Voice and Chat Process roles. We seek customer-focused professionals with strong English communication to handle inbound/outbound interactions for global clients.

Roles include Customer Service, Technical Support, Travel, Banking processes, and upselling. Evening/night shifts and rotational schedules are available, with growth opportunities in a fast-paced BPO environment.

Qualifications

• Undergraduate or graduate candidates eligible to apply.
• Freshers and experienced candidates with excellent English communication.
• Strong verbal and written communication skills required.
• Good customer handling and problem-solving abilities.

Responsibilities

• Handle inbound and outbound interactions for international clients via voice, chat, and email.
• Deliver excellent service while resolving queries and issues promptly.
• Manage requests across calls, chat, and email channels.
• Provide accurate information and seamless customer experiences.
• Identify customer needs and offer relevant solutions when applicable.
• Collaborate with internal teams to resolve complex concerns and escalate when needed.
• Maintain records using systems and MS Office tools.
• Meet key metrics: AHT, SLA, quality, CSAT, and productivity.
• Demonstrate multitasking with accuracy and professionalism.
• Work in a fast-paced, target-driven, customer-centric environment.
• Adhere to policies, quality standards, compliance, and guidelines.

Skills

Excellent English comms

Multitasking

Problem solving

Interpersonal skills

Education

Undergraduate/Graduate eligible

Tools

MS Office (Excel)

Job description

Dear Candidate,

We are hiring dynamic, customer-focused, and communication-skilled professionals for multiple International Voice and Chat Process opportunities. The available profiles include Customer Service, Technical Support, Travel Support, Banking Process, Upselling, and International Customer Support.

This is an excellent opportunity for candidates looking to build a rewarding career in the international BPO and customer experience industry.

Roles & Responsibilities

• - Handle inbound and outbound customer interactions for international clients across Voice, Chat, and Email channels.
• - Deliver exceptional customer service while efficiently resolving customer queries, concerns, and service-related issues.
• - Manage customer requests through multiple communication channels, including calls, chat, and email.
• - Provide accurate information, effective resolutions, and a seamless customer experience.
• - Identify customer requirements and offer relevant products, services, or solutions where applicable.
• - Collaborate with internal teams to resolve complex customer concerns and ensure timely escalation when required.
• - Maintain accurate records and customer interaction details using relevant systems and MS Office applications.
• - Consistently achieve key performance metrics, including AHT, Service Level Agreements (SLA), Quality Scores, Customer Satisfaction, and Productivity.
• - Demonstrate excellent multitasking abilities while maintaining accuracy, professionalism, and attention to detail.
• - Work effectively in a fast-paced, target-driven, and customer-centric environment.
• - Adhere to organizational policies, quality standards, compliance requirements, and process guidelines.

Candidate Profile

• - Undergraduate and Graduate candidates are eligible to apply.
• - Freshers and experienced candidates with excellent English communication skills are encouraged to apply.
• - Strong verbal and written communication skills are required.
• - Good customer handling, problem-solving, and interpersonal skills.
• - Basic computer proficiency and knowledge of MS Office applications, including MS Excel.
• - Ability to multitask and work efficiently in a dynamic environment.
• - Candidates must be comfortable working in rotational shifts, including night shifts.
• - Immediate joiners and candidates seeking opportunities in International BPO / Customer Support will be preferred.

Perks & Benefits

• - Salary: Up to 2.75 LPA 5 LPA
• - In-hand Salary: 18,000- 34,000
• - Monthly Variable Pay: 2,500- 3,500
• - Attractive Performance-Based Incentives
• - 5 Days Working
• - Rotational Shifts / 24x7 Work Environment
• - Night Shift Opportunities
• - Both-Side Cab Facility
• - Professional Growth and Career Advancement Opportunities

Job Location- Gurugram