Customer Support Executive (International Bpo)

Pagaar India; Faridabad District; On-site; INR 223,000 - 391,000; Full time

Benefits offered by this job

Subsidized meals

Free cab drops

Performance incentives

Medical insurance

Provident Fund

Five-day week

Job summary

Pagaar India is seeking a Customer Support Executive for our International Voice Process in Faridabad, Haryana. The role requires handling global client communications, resolving service inquiries, and maintaining CRM records with a calm, customer-centric approach.

The ideal candidate will have 1+ year in international customer service, 100% English proficiency, and a willingness to work rotational night shifts in a 24/7 setup. On-site location and performance-based incentives are included.

Qualifications

• Graduate degree or 12th standard pass with 1 year international customer service experience.
• Flawless spoken and written English with a neutral accent.
• Willingness to work 24/7 rotational night shifts.
• Fast typing with high accuracy and basic computer navigation skills.
• Excellent listening and empathetic communication for global customers.

Responsibilities

• Handle inbound/outbound calls, chats, and emails from overseas clients.
• Troubleshoot account navigation, billing, or service inquiries.
• Maintain CRM logs and update interaction histories accurately.
• Escalate complex issues to senior technical support when needed.
• Meet daily targets for AHT, CSAT, and quality metrics.

Skills

English proficiency

Typing speed 30+ WPM

Active listening & empathy

Night shift readiness

Communication skills

Education

Graduate degree or 12th standard pass

Tools

CRM software

Job description

Job Description: Customer Support Executive (International BPO)

Job Overview

We are urgently hiring a customer-oriented and dynamic Customer Support Executive for our premium International Voice Process . The ideal candidate will manage incoming and outgoing communications with global clients, troubleshoot basic product or service inquiries, and maintain high standards of customer satisfaction. This role requires an immediate joiner with a background in international customer care.

Job Details

• Position: Customer Support Executive (International Voice Process)
• Experience Required: 1 to 3 Years (Mandatory experience in an international BPO environment)
• Salary Range: 20,000 35,000 / Month (Based on experience & communication levels) + Performance Incentives
• Job Location: Faridabad, Haryana (On-site)
• Shift Timings: Rotational Night Shifts (US/UK Time Zones)
• Joining Status: Immediate Joiners Only (Max notice period accepted: 7 days)

Key Responsibilities

• Global Client Communication: Handle inbound calls, chats, or emails from overseas clients to resolve account navigation, billing, or general service inquiries.
• Problem Resolution: Diagnose and troubleshoot customer dilemmas methodically while maintaining a calm, reassuring tone.
• Data Documentation: Accurately update customer relationship logs, interaction histories, and feedback data within internal CRM software platforms.
• Escalation Management: Identify complex cases and systematically route tier-2 complaints to appropriate senior technical support panels.
• Target Achievement: Consistently meet daily operational milestones, including Average Handling Time (AHT), Customer Satisfaction (CSAT) goals, and Quality Evaluation benchmarks.

What We Need (Eligibility & Skills)

• Academic Foundation: Completed Graduate degree or 12th-standard pass with a minimum of 1 year of verified international customer service experience.
• Linguistic Excellence: Flawless spoken and written English command with a neutral accent and excellent grammatical phrasing.
• Shift Readiness: 100% comfort working continuous night shifts and rotational 24/7 rosters.
• Technical Comfort: Basic familiarity with navigating computing systems, dual-screen setups, and web browsers; fast typing speed (30+ WPM with 95% accuracy).
• Interpersonal Strength: Exceptional active listening, patience, and the emotional intelligence to manage frustrated international customers calmly.

Perks & Benefits

• Subsidized or free meals provided at the corporate hub
• Free air-conditioned point-to-point office cab drops within designated routes
• Attractive performance-tied monthly incentives
• Comprehensive medical insurance policies and statutory Provident Fund (PF) allocations
• Five-day work week (Rotational roster with 2 weekly off days)