Customer Support Representative | Voice Process | Gurugram

Wsne Consulting; Gurugram District; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Two-way cab facility

Career growth opportunities

Excellent learning opportunities

Incentives

Job summary

Wsne Consulting in Gurugram invites enthusiastic individuals to join our International Voice/Chat Process. Freshers and experienced candidates are encouraged to apply, with opportunities to learn and grow while delivering quality service.

We seek strong English communication, basic computer skills, and the ability to work in rotational shifts. Immediate joiners are preferred, with cab facility and career growth opportunities provided.

Qualifications

• Freshers welcome and experienced candidates eligible.
• Good English verbal communication.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries efficiently and provide accurate information.
• Document customer interactions accurately in the system.
• Meet defined productivity and performance metrics.

Skills

English communication

Typing speed

Basic computer knowledge

Education

12th pass

Job description

We are looking for enthusiastic and customer-centric individuals to join our International Voice/Chat Process. Both freshers and experienced candidates are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer queries efficiently and provide accurate information.
• Deliver exceptional customer service and ensure a positive customer experience.
• Adhere to process guidelines and quality standards.
• Accurately document customer interactions in the system.
• Meet defined productivity and performance metrics.

Eligibility Criteria

• Minimum qualification: 12th Pass and above.
• More than 1 year experienced candidates are eligible to apply.
• Experience in International voice / chat process required
• Good verbal communication skills in English.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts.
• Immediate Joiners Required

Benefits

• Two-way cab facility
• Opportunity to work with a leading international process.
• Excellent learning and career growth opportunities.
• Compensation Details - depends on interview
• Variables & incentives