Bulk Hiring | Voice/Non Voice Process | Gurugram

Expert Staffing Solutions New Delhi; Dadri, Gurugram District; On-site; INR 212,000 - 441,000; Full time

Benefits offered by this job

Both-Way Cab Facility

Work with international customers

Training and learning opportunities

Career growth opportunities

Performance-based incentives

Job summary

Expert Staffing Solutions New Delhi is seeking candidates for an international customer support role based in Gurugram. The position involves handling queries via voice, chat, and email, and requires strong English communication along with the ability to work in rotational and night shifts.

Fresh graduates are welcome, with prior BPO or international support experience a plus. The role emphasizes professional communication, customer satisfaction, and willingness to learn in a fast-paced

Qualifications

• Undergraduate freshers can apply.
• Graduate freshers are eligible.
• Prior experience in BPO, international voice process, customer support, chat support, or international customer service is a plus.
• Good spoken and written English.
• Confident when communicating with international customers.
• Comfortable working in rotational and night shifts.
• Customer-oriented, professional, and willing to learn.
• Immediate joiners or short notice periods may be preferred depending on the process.

Responsibilities

• Handle customer queries and requests through international voice calls, chat, email, or other non-voice channels.
• Understand customer requirements and provide accurate and timely solutions.
• Resolve customer complaints, concerns, and service-related issues professionally.
• Maintain a high level of customer satisfaction and service quality.
• Communicate effectively with international customers in a professional manner.
• Follow defined process guidelines, SOPs, quality standards, and compliance requirements.
• Document and update customer interactions accurately in the system.
• Escalate complex or unresolved issues to the appropriate department when required.
• Meet assigned productivity, quality, customer satisfaction, and other process-related targets.
• Maintain professionalism, patience, and a positive attitude while interacting with customers.

Skills

English communication

Listening skills

Clear pronunciation

Customer handling

Problem solving

Requirement understanding

Multitasking

Typing skills

Team player

Night shifts

Rotational shifts

Job description

Role & responsibilities :

• Handle customer queries and requests through international voice calls, chat, email, or other non-voice channels, depending on the assigned process.
• Understand customer requirements and provide accurate and timely solutions.
• Resolve customer complaints, concerns, and service-related issues professionally.
• Maintain a high level of customer satisfaction and service quality.
• Communicate effectively with international customers in a professional manner.
• Follow defined process guidelines, SOPs, quality standards, and compliance requirements.
• Document and update customer interactions accurately in the system.
• Escalate complex or unresolved issues to the appropriate department when required.
• Meet assigned productivity, quality, customer satisfaction, and other process-related targets.
• Maintain professionalism, patience, and a positive attitude while interacting with customers.

Preferred candidate profile :

• Undergraduate freshers can apply.
• Graduate freshers are also eligible.
• Candidates with prior experience in BPO, international voice process, customer support, chat support, or international customer service will have an added advantage.
• Candidates should have good spoken and written English.
• Should be confident while communicating with international customers.
• Should be comfortable working in rotational/night shifts.
• Candidates should be customer-oriented, professional, and willing to learn.
• Immediate joiners / candidates with short notice periods may be preferred depending on the process.

Key Skills Required:

• Excellent English communication skills, both verbal and written.
• Good listening and comprehension skills.
• Clear pronunciation and professional communication.
• Strong customer-handling and interpersonal skills.
• Good problem-solving and decision-making ability.
• Ability to understand customer requirements and provide appropriate solutions.
• Ability to multitask while handling customer interactions.
• Good typing skills for non-voice/chat processes.
• Positive attitude and willingness to learn.
• Ability to work effectively in a team environment.
• Comfortable working in rotational and night shifts.
• Willingness to work from the Gurugram office.

Salary & Benefits:

• Starting Salary: 19,000 In-Hand per month.
• Maximum Salary: Up to 39,500 In-Hand per month, depending on experience, communication skills, process, and interview performance.
• Both-Way Cab Facility available.
• Opportunity to work with international customers.
• Training and learning opportunities.
• Career growth opportunities.
• Performance-based incentives may be available depending on the process.