Walk-in | HCL is hiring For OTC Collection, Cash Apps & Invoicing with SAP Tool

HCL Technologies Limited; Chennai; On-site; INR 450,000 - 750,000; Full time

Job summary

HCL Technologies Limited in Chennai is hiring for OTC Collections, Cash Applications, and Invoicing with SAP tool experience. You will manage AR collections through voice-based interactions, handling inbound/outbound calls, resolving invoice-related issues, and negotiating payment commitments while meeting targets.

The role requires 3–7 years of OTC Collections experience, strong English communication, and proficiency with SAP and ERP systems. Immediate joining with US shift timing.

Qualifications

• 3–7 years of OTC Collections and Cash Apps experience.
• Experience handling inbound/outbound calls and resolving payment issues.
• Knowledge of AR processes, aging reports, and dispute management.

Responsibilities

• Make outbound collection calls to recover overdue payments.
• Handle inbound calls on payment status, invoice queries, and disputes.
• Obtain and track Promise-to-Pay commitments with timely follow-up.
• Investigate delays, resolve payment issues, and liaise with internal teams.
• Document customer interactions in ERP/collection tools accurately.
• Collaborate with Cash Applications, Billing, and Sales to resolve issues.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts per procedures.
• Provide professional customer service and ensure compliance.

Skills

English comms

Negotiation

AR / collections

Customer handling

Tools

SAP

Excel

Job description

Role & responsibilities

HCLTech is Hiring for OTC Collection, & Cash Apps Process with SAP Tool Experience Chennai

Interview Date: 14-Nov-2026

Interview Timings: 10 Am to 1 PM

Interview Location: Tower 4 Elcot sez shollinganallur

HR Spoc : Harish K

Experience Required: 3-7 Years (only eligible)

Note: Irrelevant exp cannot be hired (Freshers Not Eligible)

Shift: US Shift

Notice Period: Immediate to 45 days

About the Role

We are seeking a highly motivated OTC Collections, Cash Application & Invoicing to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

Responsibilities

• Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
• Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client-specific requirements.

Qualifications

3-7 years of experience in OTC Collections, , Cash Apps.

Required Skills

• Excellent verbal and written communication skills in English.
• Good negotiation and customer handling skills.
• Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
• Ability to work with ERP systems such as SAP, or similar platforms.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Outlook.

Preferred Skills

• Experience in handling customer disputes and negotiations.