Executive -Account Receivable

TGBPL TP India - IBU; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

TGBPL TP India - IBU is seeking an Operations Customer Expert II in Chennai to manage the end-to-end collections process and maintain cash flow. This role involves monitoring accounts receivable, contacting customers for overdue payments, and ensuring compliance with company policies.

The ideal candidate will have a Bachelor's degree in Finance or related field, with 1+ years of experience in collections, strong ERP proficiency, and excellent analytical skills. Immediate joining is preferred.

Qualifications

• 1+ years of experience in O2C, collections, or accounts receivable.
• Experience working with US process and US shifts.
• Familiarity with credit risk assessment and cash application processes is a plus.

Responsibilities

• Monitor and manage accounts receivable portfolio to ensure timely collections.
• Contact customers to follow up on overdue invoices.
• Investigate and resolve payment discrepancies and disputes.
• Collaborate with Sales and Billing teams to resolve issues.
• Prepare aging reports and provide regular updates to management.

Skills

Strong communication and negotiation skills

Proficiency in ERP systems

Attention to detail

Analytical skills

Education

Bachelor's degree in Finance, Accounting, Business Administration

Tools

Oracle

HighRadius

MS Excel

Job description

Job Title

Operations Customer Expert II

Location

Chennai

Employment Type

Full Time (On-site)

Department

Finance / Accounts Receivable

About the Role

We are seeking a detail-oriented and proactive O2C Collections Specialist to join our Finance team. This role is critical in managing the end-to-end collections process, ensuring timely receipt of customer payments, and maintaining healthy cash flow. You’ll be the key liaison between internal teams and external customers, driving resolution of outstanding balances while maintaining strong relationships.

Key Responsibilities

• Monitor and manage accounts receivable portfolio to ensure timely collections
• Contact customers via phone, email, and other channels to follow up on overdue invoices
• Investigate and resolve payment discrepancies, disputes, and deductions
• Collaborate with Sales, Customer Service, and Billing teams to resolve issues impacting collections
• Maintain accurate records of collection activities and customer communications
• Prepare aging reports and provide regular updates to management
• Support month-end closing activities and audit requirements
• Recommend accounts for escalation or write-off based on risk assessment
• Ensure compliance with company policies and regulatory requirements

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• 1+ years of experience in O2C, collections, or accounts receivable
• Experience working with US process and US shifts
• Strong communication and negotiation skills
• Proficiency in ERP systems (e.g., Oracle, HighRadius) and MS Excel
• Ability to work independently and manage multiple priorities
• Attention to detail and strong analytical skills
• Familiarity with credit risk assessment and cash application processes is a plus
• Immediate joining is preferred

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.