Analyst/Agent - Credit & Collections

Othain Group; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

Othain Group is a global IT and BP Solutions company based in Hyderabad. They seek a competent Collection Agent to contact clients and collect outstanding payments, balancing relationship with timely collection.

The job is work-from-office in Hyderabad with a 5:30 PM–2:30 AM IST shift. Requires 2–6 years experience in credit control & collections, plus ERP familiarity and strong communication skills.

Qualifications

• Graduates with commerce/finance background
• 2–3 years in Credit Control & Collections in service org
• ERP knowledge is a plus (Dynamics 365, Bectran, GetPaid)
• Basic accounting knowledge
• Strong Excel & MS Office skills
• Excellent written and verbal communication

Responsibilities

• Ensure timely billing receipt and proper documentation
• Maintain current credit info, follow-ups, and escalate disputes
• Analyze cash flow and perform credit analyses to maximize profits
• Review and allocate payments; monitor aging and overdue accounts
• Coordinate with clients and other departments to resolve collection issues
• Issue weekly reminders and maintain customer contact data
• Communicate effectively with customers for collections and recovery

Skills

Communication skills

Negotiation

Verbal communication

Education

Graduate/Post Graduate in Commerce/Finance

Tools

Dynamics 365

Bectran

GetPaid

Excel

MS Office

Job description

Othain Group is a global IT and BP Solutions and Services Company

The Group’s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering—the company delivers a comprehensive client solution.

Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer.

We are looking for a competent Collection Agent to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationship and ensuring timely payments. Our Collection Agent should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Job Location: Hyderabad (Work from office)

Job Timing:- 5.30 PM to 2.30 AM IST

Experience:- 2-6 years

Responsibilities:

• Ensures that all billings are received by clients in a timely and proper manner.
• Maintain current credit information, current collection, and follow-up notes on all assigned accounts. Escalate disputed invoices or issues in a timely manner to the appropriate individual.
• To ensure cash flow by efficient collections and performing credit analysis, including the analysis of the relevant reports and financial statements to maximise profits.
• Analyse customer payments for cash application personnel and ensuring that the cash received from payments are correctly allocated.
• Monitors the aging of clients’ transactions. Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately.
• Maintains an accurate and up-to-date record of open accounts of clients. Identifies the reason for credit hold and justification for credit lift.
• Ensuring that all necessary follow-ups and coordination with client and other departments in the company has been done to resolve collection issues (wrong billing, no PO, wrong discount, long overdue transactions, lost invoice, and the like)
• May do other functions related to the collection as the need arises.
• Issue weekly reminder emails and phone customers as required and maintain Customer contact data base.
• Should be able to communicate effectively with customers for collections and recovery

Job Skills & Qualifications:

• Graduate/Post Graduate in Commerce/Finance
• With a minimum of 2-3 years of working experience in a Credit Control & Collections environment in a service organization with customer bases.
• Working Knowledge of ERP (Dynamics 365, Bectran, GetPaid will be an added advantage
• Knowledgeable in basic accounting.
• Computer skills and familiarity in Excel and MS application
• Good communication skills both written and verbal.