HCL Tech hiring for OTC Collection- Bangalore

HCL Technologies Limited; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

HCL Technologies Limited in Bengaluru is seeking an OTC Collection professional with 1 to 5 years of collection experience. You will manage portfolios, follow the defined collection strategy, and drive timely payments while meeting established metrics and SLAs.

The role requires handling 10–15 calls daily, maintaining customer care standards, coordinating with Risk and Collections teams, supporting month-end closure, and mentoring junior colleagues in a dynamic, process-oriented environment.

Qualifications

• 1–5 years of collection experience
• Fluency in the required language, both written and verbal
• Experience handling 10–15 calls per day

Responsibilities

• Collect all accounts in the portfolio following the defined collection strategy and SLAs.
• Implement credit/account management and assess payment patterns, taking corrective actions as needed.
• Achieve debt and cash targets on a monthly/quarterly basis.
• Ensure compliance with internal controls and Sarbanes‑Oxley requirements.
• Communicate open balances and reconcile accounts for the portfolio.
• Assign risk categories and align payment plans with Risk team and Collection management.
• Handle UMCC per ICMP guidelines.
• Execute timely dunning and handover insolvent/non-paying customers to legal collections.
• Implement service stops/removals as per process.
• Enter/resolve collection queries with customer communication.
• Participate in month-end closing aligned with ICMP.
• Escalate complex issues and mentor team members.
• Identify process improvement opportunities for collections and systems.

Skills

Call center experience

Target driven

Self-motivated

Team player

Independent work

Adaptable

Customer care

Job description

HCL Tech hiring for OTC Collection- Bangalore

Location : Bangalore

Experience : 1 to 5 years (Collection experience )

Shift : UK

Responsibilities:

Key Role Tasks and Activities:

• Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
• Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
• Accountability for debt and cash targets achievement on a quarterly/monthly basis
• Full compliance with all associated internal and Sarbox controls
• Written / oral communication on open balances + reconciliation of accounts for portfolio
• Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
• Correct handling of UMCC as per ICMP guidelines
• Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
• Implementation of service stops/ remove stops according to process
• Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
• Participation in month end reporting closing activities in alignment with ICMP
• Point of escalation for team members for complex issues.
• Mentor for team, supporting and coaching on an ongoing basis.
• Detection and help for process improvement opportunities for collection + system improvements

Role specific competencies and requirements

• 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
• Fluency in (specific language), both written and verbal.
• Results / Target driven
• Self-motivated and willing to learn new skills
• Team Player
• Ability to work on own initiative
• Adaptable to a changing environment & flexible with regard to working patterns
• Excellent Customer Care skills

Looking for candidate with an immediate to 30-day notice period.