O2C Collections

Crown Solutions; Bengaluru; On-site; INR 450,000 - 550,000; Part time

Job summary

Infosys is seeking immediate joiners for an O2C/AR/Collections role in Bangalore (Electronic City) on a 7-month contractual basis. Location is on-site with US night-shift hours and a CTC around 5 LPA. The role requires 3–5 years in O2C, strong Excel, and the ability to work with SAP, Sonar and GMACC tools.

Primary responsibilities include routine collections, account follow-up, data accuracy in Apple systems, and adherence to documented procedures.

Qualifications

• 13 years of experience in O2C, AR, Collections or related finance operations; graduates may be considered where permitted.

Responsibilities

• Routine collections processing and customer-account follow-up under documented procedures.
• Execute assigned collection activities for Retail SMB, Education and AppleCare portfolios per dunning and escalation procedures.
• Review ageing and open-item information; send due-date reminders and payment follow-ups.
• Record interactions, payment status, commitments and follow-ups in Apple-designated systems.
• Support payment confirmations, invoice/statement requests and routine account-maintenance activities.
• Identify missing information or exceptions and route cases to senior analysts or process specialists.
• Complete assigned work within defined timelines and maintain supporting documentation.
• Follow Apple Finance policies, data-security requirements and standard procedures.
• Participate in daily huddles and basic process-improvement activities.

Skills

O2C

Accounts Receivable

Collections

English communication

Analytical skills

Research

Education

Bachelors in Commerce/Accounting/Finance/Business Admin/Economics

Tools

SAP

Sonar

GMACC

Apple portals

Job description

We are Looking for Immediate Joiners For O2C

Ctc will be 5 LPA

3.to 5 Yrs

Its 7 Month contract bass Infosys

Company Infosys

End client -Apple

Notice imm-15days only

Location-Bangalore -Electronic city

WFO

Excellent communication -can research and analyse i.e good analytical skills.If comm is average they will be rejected right away.

Good domain knowledge -for respective skills

US shifts -i.e night shifts

SAP Experience

F2F drive on 11-Nov & 12 Nov

Looking from BPO companies

9611446226

Routine Collections processing and customer-account follow-up under documented procedures.

• * Execute assigned collection activities for Retail SMB, Education and AppleCare customer portfolios in line with approved dunning and escalation procedures.
• * Review account ageing and open-item information; send due-date reminders, past-due notifications and payment follow-ups through approved channels.
• * Record customer interactions, payment status, commitments and follow-up dates accurately in Apple-designated systems.
• * Support payment confirmation, invoice or statement requests, refund-backup collection and routine account-maintenance activities.
• * Identify missing information or exceptions and route cases to the appropriate senior analyst, process specialist or Apple-retained owner.
• * Complete assigned work within agreed response, accuracy and escalation timelines and maintain complete supporting documentation.
• * Follow Apple Finance policies, data-security requirements, customer-interaction standards and documented operating procedures.
• * Participate in daily huddles, knowledge refreshers and basic process-improvement activities. India: Bachelors degree in Commerce, Accounting, Finance, Business Administration, Economics or a related discipline from a recognised university.
• * 13 years of experience in O2C, Accounts Receivable, Collections, customer account support, shared services or a related finance operation; suitable graduates may be considered where permitted by Infosys hiring policy.
• * Basic understanding of accounts receivable, ageing, payment follow-up and customer-account documentation.
• * Clear written and verbal English communication; customer-service orientation and willingness to support regional business hours.
• * Working knowledge of MS Excel and aptitude to learn SAP, Sonar, GMACC, customer portals and other Apple tools.
• * Attention to detail, process discipline, teamwork and ability to work within defined procedures and escalation paths.