HCLTech is hiring for - OTC Collections | Order Management !! Grab this exciting opportunity to[...]

HCLTech; Chennai District; On-site; INR 450,000 - 600,000; Full time

Job summary

HCLTech is seeking experienced professionals for OTC – Collections in Chennai. The role involves managing aged receivables, implementing collection strategies, and driving debt targets with strict adherence to SLAs. Night shifts required; strong MS Office skills and stakeholder management are essential.

Candidates with 1+ year in OTC collections and a Finance background (B.Com/MBA Finance preferred) should apply. Immediate joiners or 30-day notice period are preferred.

Qualifications

• Minimum 1 year of experience in OTC – Collections (Mandatory)
• Finance background preferred
• B.Com / MBA – Finance will be an advantage
• Excellent verbal and written communication skills
• Willingness to work in night shifts
• Proven track record of meeting targets and SLAs
• Strong working knowledge of MS Office
• Customer-focused mindset with strong negotiation skills
• Analytical thinking and problem-solving capability
• Exposure to project methodology is a plus
• Strong learning orientation
• Team player with the ability to work independently
• Adaptable and flexible in a dynamic work environment
• Leadership and people management capabilities (for senior roles)

Responsibilities

• Manage complex and high-profile accounts using defined collection strategies
• Own and control aged receivables as per SLAs and performance metrics
• Implement and remove service stops as per process guidelines
• Review UMCC and on-account payments in line with ICMP standards
• Identify potential write-offs and support aged debt clearance
• Drive quarterly and monthly debt & cash target achievements
• Execute end-to-end dunning processes and handle legal escalations
• Identify and support continuous process and system improvements
• Collaborate with administrators and team leads to close knowledge gaps
• Lead and support new process implementations
• Ensure strict adherence to best-in-class collection standards.

Skills

OTC Collections

Negotiation

Communication

Analytical thinking

Problem solving

Team player

Learning orientation

Adaptable

Leadership

Stakeholder management

Education

B.Com

MBA – Finance

Tools

MS Office

Job description

🚀 HCLTech is hiring for - OTC Collections | Order Management !! Grab this exciting opportunity to be part of HCLTech!

We are hiring experienced professionals for OTC – Collections.

No Of Positions: 20

Experience: 1 – 8 Years (Relevant OTC – Collections Experience Mandatory)

Manage complex and high‑profile accounts using defined collection strategies

Own and control aged receivables as per SLAs and performance metrics

Implement and remove service stops as per process guidelines

Review UMCC and on‑account payments in line with ICMP standards

Identify potential write‑offs and support aged debt clearance

Drive quarterly and monthly debt & cash target achievements

Execute end‑to‑end dunning processes and handle legal escalations

Identify and support continuous process and system improvements

Collaborate with administrators and team leads to close knowledge gaps

Lead and support new process implementations

Ensure strict adherence to best‑in‑class collection standards.

🎓 Background & Qualifications

Minimum 1 year of experience in OTC – Collections (Mandatory)

Finance background preferred

(B.Com / MBA – Finance will be an advantage)

Excellent verbal and written communication skills

Willingness to work in night shifts

Proven track record of meeting targets and SLAs

Strong working knowledge of MS Office

Customer‑focused mindset with strong negotiation skills

Analytical thinking and problem‑solving capability

Exposure to project methodology is a plus

Strong learning orientation

Team player with the ability to work independently

Adaptable and flexible in a dynamic work environment

Excellent customer service and stakeholder management skills

Leadership and people management capabilities (for senior roles)

✅ Only candidates with OTC – Collections experience are eligible

✅ Immediate joiners or candidates with notice period of 30 days or less only

🚫 Others, please do not apply

📢 Please share your updated resume to the above mentioned email ID!