Walk-in | Guest Relation Officer(Receptionist- Adyar)

Dr.Kamakshi Memorial Hospital; Chennai; On-site; INR 240,000 - 360,000; Full time

Job summary

Dr. Kamakshi Memorial Hospital invites applications for a Guest Relations Officer (Receptionist) to join our front desk team in Chennai. You will welcome patients and visitors, assist with registration and appointments, handle calls, and provide information about services and facilities.

Preferred candidates have a graduation in any discipline and 0–5 years in hospital, healthcare, or hospitality customer service. Freshers with strong communication are welcome to apply.

Qualifications

• Graduate in any discipline.
• 0–5 years of experience in hospital / healthcare / hospitality customer service preferred.
• Freshers with excellent communication skills may be considered.

Responsibilities

• Welcome patients, visitors, and guests in a courteous and professional manner, and guide them to the appropriate department or service.
• Assist patients with registration, appointment scheduling, rescheduling, and follow-up coordination.
• Handle incoming and outgoing calls professionally, providing accurate information and directing calls to the relevant departments.
• Maintain a positive patient experience by addressing queries, offering assistance, and escalating concerns to the appropriate authority when required.
• Provide information about hospital services, departments, doctors, and available facilities.
• Ensure patient details are registered accurately in the hospital management system in a timely manner.
• Coordinate with doctors, nursing staff, and other departments to ensure smooth patient flow and timely service.
• Verify insurance details and assist patients with insurance-related documentation as per hospital policies.
• Support bed allocation and admission processes in coordination with the nursing and admission teams.
• Coordinate with housekeeping, maintenance, and transport services to ensure patient comfort and operational efficiency.
• Maintain departmental records, files, and front office documents accurately.
• Keep the reception area clean, organized, and welcoming at all times.
• Participate in departmental meetings, training sessions, and quality improvement initiatives.
• Adhere to hospital policies, patient confidentiality standards, and customer service protocols.
• Perform any other duties assigned by the reporting manager or department head.

Education

Graduate degree

Job description

Job Description Guest Relations Officer (Receptionist)

Position: Guest Relations Officer (Receptionist)

Key Responsibilities:

• Welcome patients, visitors, and guests in a courteous and professional manner, and guide them to the appropriate department or service.
• Assist patients with registration, appointment scheduling, rescheduling, and follow-up coordination.
• Handle incoming and outgoing calls professionally, providing accurate information and directing calls to the relevant departments.
• Maintain a positive patient experience by addressing queries, offering assistance, and escalating concerns to the appropriate authority when required.
• Provide information about hospital services, departments, doctors, and available facilities.
• Ensure patient details are registered accurately in the hospital management system in a timely manner.
• Coordinate with doctors, nursing staff, and other departments to ensure smooth patient flow and timely service.
• Verify insurance details and assist patients with insurance-related documentation as per hospital policies.
• Support bed allocation and admission processes in coordination with the nursing and admission teams.
• Coordinate with housekeeping, maintenance, and transport services to ensure patient comfort and operational efficiency.
• Maintain departmental records, files, and front office documents accurately.
• Keep the reception area clean, organized, and welcoming at all times.
• Participate in departmental meetings, training sessions, and quality improvement initiatives.
• Adhere to hospital policies, patient confidentiality standards, and customer service protocols.
• Perform any other duties assigned by the reporting manager or department head.

Preferred candidate profile:

• Graduate in any discipline.
• 0-5 years of experience in hospital / healthcare / hospitality customer service preferred.
• Freshers with excellent communication skills may be considered.