Guest Relations Executive

Drlogy; Manjapra; On-site; INR 180,000 - 240,000; Full time

Job summary

Drlogy is seeking a Guest Relations Executive to enhance patient and visitor experiences at our healthcare facility. You will welcome guests, handle inquiries, coordinate services and support the information desk to ensure smooth operations.

The role requires excellent communication, interpersonal skills, and a proactive approach to resolve concerns, with a focus on patient-centered service excellence and maintaining a welcoming environment.

Qualifications

• Candidate should be a Graduate with good communication and customer service mindset.
• Hospitality background is preferred.
• Experience in guest relations or front desk is a plus.

Responsibilities

• Welcome and assist patients, visitors and guests professionally.
• Handle inquiries regarding hospital services and facilities.
• Coordinate patient appointments and service requests.
• Address complaints and resolve customer concerns promptly.
• Monitor patient satisfaction and service quality standards.
• Coordinate with departments to ensure smooth patient experiences.

Skills

Guest Relationship Management

Excellent Communication & Interersonal

Guest Coordination

Education

Graduate

Job description

Job Requirements

Experience: 1 - 2 Years

• Graduate
• Hospitality Background Preferred

All Gender

Vacancy: 1

Last Date to Apply: 22, January 2027

Job Role

Work Location: Kalady Road, Manjapra, Manjapra, Ernakulam - 683581

Work Mode: Work From Office

Department: Guest Relations - Hospitality

• Full time

Key Skills

• Guest Relationship Management
• Excellent Communication & Interpersonal Skills
• Guest Coordination

Preference Languages

Any Language

Job Description

The Guest Relations Executive will be responsible for managing patient and visitor experiences, handling inquiries, resolving concerns, and ensuring exceptional customer service throughout the healthcare facility. The requires excellent communication, interpersonal, and problem-solving skills.

• Welcome and assist patients, visitors, and guests professionally.
• Handle inquiries regarding hospital services and facilities.
• Coordinate patient appointments and service requests.
• Address complaints and resolve customer concerns promptly.
• Monitor patient satisfaction and service quality standards.
• Coordinate with departments to ensure smooth patient experiences.
• Assist VIP patients and special visitors when required.
• Maintain guest service records and feedback documentation.
• Support admission, discharge, and information desk activities.
• Promote patient-centered service excellence.
• Conduct patient feedback and satisfaction surveys.
• Coordinate hospitality and customer engagement initiatives.
• Maintain professional communication with stakeholders.
• Support quality improvement and service enhancement programs.
• Ensure a positive and welcoming healthcare environment.