Hiring Guest Relation (Female)- Sec 51 Artemis Hospitals ,Gurgaon

Artemis Medicare; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

Artemis Medicare in Gurugram invites a confident Guest Relations Executive to enhance patient experiences across the hospital journey. The GRE will greet VIP patients and visitors, guide them through appointments, registrations, admissions, diagnostics, billing, and services with professionalism.

The role requires 14 years of experience in guest/patient relations or related fields, excellent communication, and strong coordination skills.

Qualifications

• Graduate in any discipline.
• 14 years of experience in Guest Relations, Patient Relations, Front Office, Hospitality, Customer Service or Healthcare.
• Excellent communication and interpersonal skills.
• Pleasant personality with professional grooming.
• Strong customer/patient service orientation.
• Good coordination and problem-solving skills.
• Proficiency in MS Office.

Responsibilities

• Welcome and assist VIP patients, attendants and visitors professionally.
• Guide patients regarding appointments, registration, admissions, diagnostics, billing and other hospital services.
• Handle patient/attendant queries, complaints and feedback effectively.
• Coordinate with clinical and non-clinical departments for timely resolution of concerns.
• Assist VIP and special-category patients as required.
• Monitor patient waiting areas and ensure smooth patient movement.
• Conduct patient rounds and identify service-related concerns.
• Collect and maintain patient feedback and complaint records.
• Support patient experience and service-quality initiatives.
• Ensure compliance with hospital policies, SOPs and service standards.

Skills

Excellent communication

Interpersonal skills

Customer service orientation

Coordination and problem-solving

Professional grooming

Education

Graduate

Tools

MS Office

Job description

URGENT HIRING GUEST RELATIONS OFFICER

Department: Guest Relations

Industry: Healthcare / Hospital

Location: Gurugram

Experience: 14 Years

Job Summary

We are looking for a confident, well-groomed and patient-focused Guest Relations Executive (GRE) to ensure an excellent experience for patients, attendants and visitors throughout their hospital journey.

Key Responsibilities

• Welcome and assist VIP patients, attendants and visitors professionally.


• Guide patients regarding appointments, registration, admissions, diagnostics, billing and other hospital services.


• Handle patient/attendant queries, complaints and feedback effectively.


• Coordinate with clinical and non-clinical departments for timely resolution of concerns.


• Assist VIP and special-category patients as required.


• Monitor patient waiting areas and ensure smooth patient movement.


• Conduct patient rounds and identify service-related concerns.


• Collect and maintain patient feedback and complaint records.


• Support patient experience and service-quality initiatives.


• Ensure compliance with hospital policies, SOPs and service standards.

Candidate Profile

• Graduate in any discipline.


• 14 years of experience in Guest Relations, Patient Relations, Front Office, Hospitality, Customer Service or Healthcare.


• Excellent communication and interpersonal skills.


• Pleasant personality with professional grooming.


• Strong customer/patient service orientation.


• Good coordination and problem-solving skills.


• Proficiency in MS Office.