Guest Relation Executive

Neuberg Diagnostics; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Neuberg Diagnostics in Pune seeks a front desk/guest relations professional to welcome patients, guide them on appointments and services, and assist with registration and billing. You will coordinate with clinical and front desk staff to ensure smooth patient flow while maintaining confidentiality and high service standards.

The role requires excellent communication, customer service skills, and the ability to handle multiple tasks in a fast-paced healthcare environment.

Qualifications

• Graduate in any discipline preferred.
• 13 years of experience in healthcare, hospitals, diagnostic centres, hotels, or customer service.
• Experience in patient relations or guest relations will be an advantage.

Responsibilities

• Welcome patients and visitors and provide a professional, courteous experience.
• Guide patients regarding appointments, consultations, diagnostic tests, and other services.
• Assist patients with registration, billing, and report collection when required.
• Coordinate with doctors, nurses, technicians, and front desk staff to ensure smooth patient flow.
• Handle patient queries, feedback, and complaints professionally.
• Support elderly patients and individuals requiring additional assistance.
• Follow up with patients regarding appointments and service-related queries.
• Maintain patient confidentiality and ensure accurate communication.
• Monitor patient satisfaction and elevate unresolved issues to the concerned team.
• Ensure the reception and waiting areas remain clean, organized, and welcoming.

Skills

Communication skills

Interpersonal skills

Customer service

Patient handling

Professional presentation

Coordination

Problem solving

MS Office

Computer basics

Multitasking

Education

Graduate in any discipline

Tools

MS Office

Job description

Role & responsibilities

• Welcome patients and visitors and provide a professional, courteous experience.


• Guide patients regarding appointments, consultations, diagnostic tests, and other services.


• Assist patients with registration, billing, and report collection when required.


• Coordinate with doctors, nurses, technicians, and front desk staff to ensure smooth patient flow.


• Handle patient queries, feedback, and complaints professionally.


• Support elderly patients and individuals requiring additional assistance.


• Follow up with patients regarding appointments and service-related queries.


• Maintain patient confidentiality and ensure accurate communication.


• Monitor patient satisfaction and elevate unresolved issues to the concerned team.


• Ensure the reception and waiting areas remain clean, organized, and welcoming.

Preferred candidate profile

• Excellent communication and interpersonal skills.


• Strong customer service and patient-handling abilities.


• Pleasant personality and professional presentation.


• Good coordination and problem-solving skills.


• Basic computer knowledge and MS Office proficiency.


• Ability to handle multiple tasks in a fast-paced healthcare environment.

Qualifications

• Graduate in any discipline preferred.


• 13 years of experience in healthcare, hospitals, diagnostic centres, hotels, or customer service.


• Experience in patient relations or guest relations will be an advantage.