Front Desk Executive

AquaCentric; Mumbai; On-site; INR 200,000 - 360,000; Full time

Job summary

AquaCentric is seeking a Front Desk Executive – Healthcare in Mumbai to deliver a warm, professional patient experience. The ideal candidate has a hospitality background and strong communication, coordinating with medical and support teams to ensure smooth front-end service.

You will address patient concerns, maintain high standards of customer service in line with healthcare protocols, and handle sensitive situations calmly.

Qualifications

• Hospitality or customer service experience
• Strong communication and interpersonal skills
• Patient-first attitude with empathy and professionalism
• Ability to handle sensitive situations calmly
• Basic knowledge of healthcare environment is a plus

Responsibilities

• Deliver a warm, professional & empathetic patient experience
• Coordinate with medical & support teams for seamless service
• Address patient concerns, feedback & service recovery
• Ensure high standards of customer service aligned with healthcare protocols

Skills

Hospitality experience

Customer service

Communication skills

Interpersonal skills

Empathy

Job description

Job Title: Front Desk Executive – Healthcare (Hospitality Background Preferred)

Role Overview:

We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.

Key Responsibilities:

• Deliver a warm, professional & empathetic patient experience
• Coordinate with medical & support teams for seamless service
• Address patient concerns, feedback & service recovery
• Ensure high standards of customer service aligned with healthcare protocols

Requirements:

• Experience in Hospitality / Guest Relations / Customer Service
• Strong communication & interpersonal skills
• Patient-first attitude with empathy & professionalism
• Ability to handle sensitive situations calmly
• Basic knowledge of healthcare environment is a plus

Preferred Profile:

Candidates from hotel, airline, clinic, wellness or service industry with strong customer handling experience.