Walk-in | Patient Relation Executive

Sri Ram Hospital; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Sri Ram Hospitals – Orthopaedics in Hyderabad seeks an experienced Hospital/Clinic Manager to oversee daily operations, manage staff across departments, and ensure high patient service standards. The role requires strong leadership, coordination, and problem-solving skills to sustain efficient hospital operations.

Ideal candidates will have hospital administration experience, excellent communication, and the ability to balance clinical needs with administrative tasks, while maintaining

Qualifications

• Bachelor's degree in Hospital Administration or Healthcare Management.
• 2–5 years of hospital/clinic administration experience.
• Experience in orthopaedic hospitals/clinics preferred.

Responsibilities

• Oversee day-to-day hospital/clinic operations and staff.
• Coordinate departments to ensure smooth patient flow.
• Maintain high standards of patient service and operational efficiency.
• Monitor administrative activities and prepare operational reports.
• Ensure compliance with hospital policies and safety protocols.
• Lead team meetings, training, and staff development.

Education

Bachelor's degree in Hospital Administration

Tools

MS Office

Hospital ERP systems

Job description

Job Description patient relationship executive

prefered female

Organization: Sri Ram Hospitals Orthopaedics
Position: Hospital / Clinic Manager
Experience: 25 Years
Employment Type: Full-Time
Location: Hyderabad

About Sri Ram Hospitals – Orthopaedics

Sri Ram Hospitals – Orthopaedics is a patient-focused healthcare organization in Hyderabad dedicated to providing quality and comprehensive orthopaedic care. We focus on delivering efficient clinical services, patient-friendly experiences, and professional hospital operations supported by experienced medical professionals and modern healthcare facilities.

Job Summary

We are looking for an experienced and responsible Hospital / Clinic Manager to oversee the day-to-day operations of the hospital/clinic. The candidate will be responsible for managing staff, coordinating departments, ensuring smooth patient flow, monitoring administrative activities, and maintaining high standards of patient service and operational efficiency.

The ideal candidate should have strong hospital administration, team management, communication, coordination, and problem-solving skills.

Key Responsibilities

Hospital / Clinic Operations

• Manage and supervise the day-to-day operations of the hospital/clinic.
• Ensure smooth functioning of OPD, front office, billing, pharmacy, diagnostics, OT, and other departments as applicable.
• Monitor patient flow and minimize waiting time.
• Ensure proper coordination between doctors, nursing staff, technicians, front office, billing, and support staff.
• Ensure hospital policies, SOPs, and operational procedures are followed.
• Identify operational issues and take appropriate corrective action.

Staff & Team Management

• Supervise, coordinate, and manage hospital staff.
• Prepare and monitor staff duty rosters and schedules.
• Monitor staff attendance, punctuality, discipline, and performance.
• Conduct regular team meetings and communicate management instructions.
• Identify training requirements and support staff development.
• Handle routine staff concerns and elevate major issues to management.

Patient Experience

• Ensure patients and attendants receive professional and courteous service.
• Handle patient feedback, complaints, and concerns effectively.
• Coordinate with concerned departments to resolve patient issues.
• Monitor patient satisfaction and identify areas for improvement.
• Ensure confidentiality and professional handling of patient information.

Administrative & Financial Coordination

• Monitor daily collections, billing activities, and operational reports.
• Coordinate with the accounts/finance team regarding billing and payment-related matters.
• Monitor expenses, consumables, and administrative requirements.
• Assist management in budgeting and cost-control initiatives.
• Maintain and review daily, weekly, and monthly operational reports.

Inventory & Vendor Management

• Monitor availability of medicines, consumables, office supplies, and other hospital requirements.
• Coordinate with stores and purchase teams.
• Follow up with vendors regarding supplies, services, and maintenance.
• Monitor equipment maintenance and ensure timely servicing.

Compliance & Quality

• Ensure compliance with hospital policies, safety protocols, and applicable healthcare regulations.
• Maintain proper documentation and records.
• Support quality improvement initiatives.
• Ensure cleanliness, hygiene, infection-control practices, and overall facility standards.
• Coordinate audits, inspections, and documentation when required.

Required Skills

• Strong leadership and team-management skills.
• Excellent communication and interpersonal skills.
• Good knowledge of hospital/clinic operations.
• Strong administrative and organizational skills.
• Problem-solving and decision-making abilities.
• Good knowledge of MS Office and basic hospital software/ERP systems.
• Ability to prepare and analyze operational reports.
• Strong patient-handling and customer-service skills.
• Ability to work under pressure and manage multiple responsibilities.

Eligibility

• Bachelor's degree in Hospital Administration / Healthcare Management / Business Administration or equivalent.
• 2–5 years of experience in hospital, clinic, healthcare, or medical administration.
• Candidates with experience in hospital/clinic management will be preferred.
• Experience in orthopaedic hospitals/clinics will be an added advantage.

Preferred Candidate Profile

We are looking for a candidate who is:

• Responsible and highly organized.
• Professional and patient-focused.
• Confident in managing teams and daily operations.
• Proactive in identifying and solving operational issues.
• Good at coordinating with doctors and hospital staff.
• Comfortable handling patients, attendants, vendors, and management.
• Capable of maintaining discipline and operational standards.

What We Offer

• Professional and growth-oriented working environment.
• Opportunity to work closely with an experienced healthcare team.
• Career growth and learning opportunities.
• Competitive salary based on experience and skills.

Sri Ram Hospitals – Orthopaedics
Expert Care Advanced Treatment Patient-Centric Service