Senior Executive

Hlg Memorial Hospital; Paschim Bardhaman; On-site; INR 250,000 - 450,000; Full time

Job summary

Hlg Memorial Hospital in India is seeking a Front Office Manager to supervise daily front office operations and ensure smooth patient flow in a busy hospital environment. The role includes patient registration, appointments, admissions, discharge coordination, handling queries, maintaining records, ensuring confidentiality, and coordinating with doctors, nursing staff and billing to deliver quality service.

This position is on-site in West Bengal, India.

Qualifications

• Candidates from hospital or diagnostic setup may also apply.

Responsibilities

• Supervise daily front office operations and ensure smooth patient flow.
• Manage patient registration, appointments, admissions, and discharge coordination.
• Handle patient and attendant queries, complaints, and feedback professionally.
• Guide and monitor front office executives to ensure quality service.
• Coordinate with doctors, nursing staff, billing, and other departments.
• Ensure accurate patient records and proper documentation.
• Maintain service standards, discipline, and hospital protocols.
• Monitor waiting times and ensure timely assistance to patients.
• Prepare daily reports and elevate operational issues to management.
• Ensure patient confidentiality and a positive patient experience.

Job description

Role & responsibilities

• Supervise daily front office operations and ensure smooth patient flow.


• Manage patient registration, appointments, admissions, and discharge coordination.


• Handle patient and attendant queries, complaints, and feedback professionally.


• Guide and monitor front office executives to ensure quality service.


• Coordinate with doctors, nursing staff, billing, and other departments.


• Ensure accurate patient records and proper documentation.


• Maintain service standards, discipline, and hospital protocols.


• Monitor waiting times and ensure timely assistance to patients.


• Prepare daily reports and elevate operational issues to management.


• Ensure patient confidentiality and a positive patient experience.

Preferred candidate profile

Candidates from hospital or diagnostics setup may also apply.