Walk-in | Front Office Executive

Kg Foundations; Chennai District; On-site; INR 180,000 - 320,000; Full time

Job summary

KG Developers & Promoters is seeking a dynamic Front Office Executive / Guest Relationship Executive (GRE) for its Head Office at Mylapore and KG Impressions project at Maduravoyal. This role is the first point of contact for customers visiting the site, responsible for welcoming visitors, registering details, and ensuring a seamless experience from arrival to handover to the Sales Manager.

The ideal candidate will manage walk-ins, coordinate with Admin & Sales teams, maintain visitor records,

Qualifications

• Welcoming walk-in customers and ensuring a positive first impression.
• Maintaining accurate visitor records in the CRM/visitor register.
• Coordinating with Admin & Sales teams to smoothen customer experience.
• Handling customer inquiries and directing them to the appropriate sales team.
• Maintaining reception area neatness and availability of brochures.

Responsibilities

• Welcome and greet all walk-in customers professionally and courteously.
• Ensure every visitor receives a positive first impression of the project and the organization.
• Register customer details accurately in the CRM/visitor register.
• Track daily walk-in enquiries, appointments, and customer footfall.
• Coordinate and assign customers to the respective Sales Managers.
• Ensure customers are attended to promptly without unnecessary waiting.
• Follow up with Sales Managers to update the status of customer visits.
• Maintain daily, weekly, and monthly walk-in and enquiry reports.
• Coordinate with the Marketing Head regarding customer footfall, campaign responses, and enquiry trends.
• Assist in organizing project site visits, promotional events, and customer engagement activities.
• Ensure the reception and customer waiting area are neat, presentable, and stocked with brochures and marketing materials.
• Answer customer queries politely and direct them to the appropriate sales representative.
• Maintain confidentiality of customer information.
• Support the Sales and Marketing teams in achieving enquiry and conversion objectives.
• Perform any additional responsibilities assigned by the Marketing Head.
• Working on Sundays is required on certain days.

Skills

Customer service

CRM familiarity

Communication

Tools

CRM software

Job description

KG Developers & Promoters is looking for a dynamic and customer-oriented Front Office Executive / Guest Relationship Executive (GRE) for our Head Office at Mylapore and KG Impressions project at Maduravoyal. The ideal candidate will be the first point of contact for customers visiting the site.

The role involves welcoming walk-in customers, maintaining visitor records, coordinating with the Admin & Sales Team, and ensuring a seamless customer experience from arrival to handover to the Sales Manager.

Key Responsibilities:

• Welcome and greet all walk-in customers professionally and courteously.
• Ensure every visitor receives a positive first impression of the project and the organization.
• Register customer details accurately in the CRM/visitor register.
• Track daily walk-in enquiries, appointments, and customer footfall.
• Coordinate and assign customers to the respective Sales Managers.
• Ensure customers are attended to promptly without unnecessary waiting.
• Follow up with Sales Managers to update the status of customer visits.
• Maintain daily, weekly, and monthly walk-in and enquiry reports.
• Coordinate with the Marketing Head regarding customer footfall, campaign responses, and enquiry trends.
• Assist in organizing project site visits, promotional events, and customer engagement activities.
• Ensure the reception and customer waiting area are neat, presentable, and stocked with brochures and marketing materials.
• Answer customer queries politely and direct them to the appropriate sales representative.
• Maintain confidentiality of customer information.
• Support the Sales and Marketing teams in achieving enquiry and conversion objectives.
• Perform any additional responsibilities assigned by the Marketing Head.
• Working on Sundays is required on certain days.