Guest Relationship Executive (GRE)

Finesse Staffing; Pune District; On-site; INR 250,000 - 420,000; Full time

Job summary

Finesse Staffing is seeking a customer-oriented front desk professional to manage site-level administration and visitor interactions. You will greet clients, tag leads in the CRM, and coordinate with departments to ensure prompt responses.

Strong communication and organizational skills are essential for seamless on-site operations. Ideal candidates have 2+ years in Front Desk Customer Relations, can work weekends, and excel in a fast-paced real estate environment with a focus on professionalism

Qualifications

• Bachelor's degree or equivalent in any field.
• 1-2 years of experience in customer service or client-facing roles, preferably in real estate.
• Excellent communication skills, both verbal and written.
• Ability to work weekends.
• Minimum 2 years of experience in Front Desk Customer Relations.

Responsibilities

• Welcome and greet clients visiting the project site, ensuring a warm and positive first impression.
• Tag leads in software for smooth assignment of leads.
• Handle Administration at the site level.
• Coordinate with relevant departments to provide timely responses.
• Gather client feedback post-visits and share insights with sales and marketing teams for continuous improvement.
• Maintain a clean, presentable appearance and demonstrate excellent communication and interpersonal skills at all times.
• Work closely with the on-site team to provide seamless service and maintain high standards of customer satisfaction.

Skills

Front desk management

Customer service

Interpersonal skills

Visitor management

Administration

Team collaboration

Verbal & written communication

Inventory stock management

Education

Bachelor's degree or equivalent

Job description

• We are looking for a candidate with strong interpersonal skills, a customer-centric approach, and the ability to efficiently manage front-office operations while supporting administrative activities.

Roles and Responsibilities:

• Customer Engagement: Welcome and greet clients visiting the project site, ensuring a warm and positive first impression.
• Lead Tagging: Tag leads in software for smooth assignment of leads.
• Administration: Should handle Administration at the site level.
• Coordinate with relevant departments to provide timely responses.
• Customer Feedback: Gather client feedback post-visits and share insights with the sales and marketing teams for continuous improvement.
• Professionalism: Maintain a clean, presentable appearance and demonstrate excellent communication and interpersonal skills at all times.
• Team Collaboration: Work closely with the on-site team to provide seamless service and maintain high standards of customer satisfaction.

Requirements:

• Bachelor's degree or equivalent in any field
• 1-2 years of experience in customer service or client-facing roles, preferably in the real estate sector.
• Excellent communication skills, both verbal and written.
• Ability to work weekends
• Strong organizational and multitasking abilities
• Experience: Minimum 2 years of experience in Front Desk Customer Relations

Key Requirements:

• Excellent English communication skills
• Experience in front-desk and visitor management
• Responsible for maintaining stock and inventory of office/site consumables and supplies
• Ability to supervise and coordinate with housekeeping staff to ensure smooth day-to-day operations