Executive - Front Office

House of Hiranandani; Mumbai; On-site; INR 223,000 - 391,000; Full time

Job summary

House of Hiranandani invites applications for a Front Office Executive in Mumbai to greet walk-ins, register visitors, and coordinate with the sales team for site visits.

You will manage data entry in CRM, maintain MIS accuracy, and assist customers with seating and information in the sales gallery.

Qualifications

• 2–4 years of experience in front office or customer handling roles.
• Strong communication, grooming, and interpersonal skills.
• Experience in managing walk-ins and customer coordination.
• Basic computer and CRM handling skills.

Responsibilities

• Act as the first point of contact for all walk-ins and channel partners, ensuring a professional welcome
• Manage walk-in registration, data entry, and allocation through CRM systems
• Ensure seamless coordination between customers and sales teams for site visits
• Deliver a premium front-end customer experience including seating, assistance, and coordination
• Maintain accuracy in MIS, reporting, and customer data management
• Ensure smooth functioning of sales gallery including facilities, cleanliness, and readiness
• Coordinate with housekeeping, vendors, and internal teams for daily operations
• Handle basic customer queries and escape as required

Skills

Walk-in handling

CRM data entry

Customer coordination

Tools

CRM systems

Job description

• Act as the first point of contact for all walk‑ins and channel partners, ensuring a professional welcome


• Manage walk‑in registration, data entry, and allocation through CRM systems


• Ensure seamless coordination between customers and sales teams for site visits


• Deliver a premium front‑end customer experience including seating, assistance, and coordination


• Maintain accuracy in MIS, reporting, and customer data management


• Ensure smooth functioning of sales gallery including facilities, cleanliness, and readiness


• Coordinate with housekeeping, vendors, and internal teams for daily operations


• Handle basic customer queries and escape as required

Key Responsibilities

• Act as the first point of contact for all walk‑ins and channel partners, ensuring a professional welcome


• Manage walk‑in registration, data entry, and allocation through CRM systems


• Ensure seamless coordination between customers and sales teams for site visits


• Deliver a premium front‑end customer experience including seating, assistance, and coordination


• Maintain accuracy in MIS, reporting, and customer data management


• Ensure smooth functioning of sales gallery including facilities, cleanliness, and readiness


• Coordinate with housekeeping, vendors, and internal teams for daily operations


• Handle basic customer queries and escape as required

Must-Have Criteria

• 2–4 years of experience in front office or customer handling roles


• Strong communication, grooming, and interpersonal skills


• Experience in managing walk‑ins and customer coordination


• Basic computer and CRM handling skills