Guest Relation Executive

Bren; Kanakapura, Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Bren is seeking a Guest Relationship Executive in Bengaluru to professionally welcome guests, manage registrations in CRM/ERP, and coordinate visits with the Sales team. You will ensure site readiness, maintain the reception area, and support events while safeguarding customer records.

The role requires strong communication skills, proficiency in MS Office, and the ability to liaise with sales and administration to deliver a seamless guest experience.

Qualifications

• Strong communication and interpersonal skills.
• Proficient in MS Office and CRM/ERP data entry.
• Willing to coordinate with sales, events, and administration.

Responsibilities

• Welcome walk-in customers, channel partners, and guests professionally.
• Register walk-ins and inquiries in CRM/ERP with accurate information.
• Coordinate site visits and assign customers to the Sales Executive.
• Ensure site visit records are created before initiation.
• Maintain reception area, experience center, and displays in presentable condition.
• Coordinate with sales for smooth customer handover.
• Track daily walk-ins, site visits, and feedback.
• Answer customer inquiries and provide basic project information.
• Coordinate with housekeeping to ensure site readiness.
• Maintain visitor registers and daily site reports.
• Support events, launches, and customer engagement activities.
• Ensure confidentiality of all customer documents and records.

Skills

MS Office

Communication Skills

Job description

Job Title: Guest Relationship Executive

Business Line: Sales

Location: Bengaluru

Reports To: Head of Sales

Key Responsibilities:

1. 1.Welcome all walk-in customers, channel partners, and guests in a professional and courteous manner.
2. 2.Register all walk-ins and enquiries in the CRM/ERP system with complete and accurate information.
3. 3.Coordinate site visits and assign customers to the respective Sales Executive.
4. 4.Ensure customer site visit is recorded before initiating the site visit.
5. 5Maintain the reception area, experience center, and marketing displays in a clean and presentable condition.
6. 6.Coordinate with the sales team to ensure a smooth customer handover.
7. 7.Track daily walk-ins, site visits, and customer feedback.
8. 8.Answer customer enquiries and provide basic project information.
9. 9.Coordinate with housekeeping and administration to ensure site readiness.
10. 10.Maintain visitor registers and daily site reports.
11. 11.Support event management, project launches, and customer engagement activities.
12. 12.Ensure all customer documents and records are maintained confidentially.

Skills

MS offcieCommunication Skills