Guest Relationship Executive Real Estate

THE GUARDIANS REAL ESTATE ADVISORY; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

THE GUARDIANS REAL ESTATE ADVISORY seeks a polished Guest Relationship Executive to manage front desk operations at Chandivali project site. You will greet walk-in customers, coordinate with Sales and CRM teams, and ensure a premium customer experience.

Strong communication in English, Hindi, and Marathi is essential, with a customer-first approach and good MS Office/CRM skills. Join a dynamic real estate team and contribute to visits, reports, and timely information while maintaining a

Qualifications

• 1-4 years of experience in Real Estate, Hospitality, Front Office, Reception, Aviation, Retail, or Customer Service.
• Excellent communication skills in English, Hindi, and Marathi.
• Pleasant personality with professional grooming.
• Good knowledge of MS Office and CRM systems.
• Strong coordination and interpersonal skills.

Responsibilities

• Welcome walk-in customers, visitors, and channel partners professionally.
• Maintain visitor records, walk-in registers, and CRM data accurately.
• Coordinate customer meetings and site visits with the Sales team.
• Provide basic project information, brochures, and sales collateral.
• Ensure reception, meeting rooms, and sample flats are maintained and presentable.
• Handle incoming calls and direct enquiries to the concerned team.
• Offer hospitality support and ensure a premium customer experience.
• Prepare daily, weekly, and monthly walk-in/MIS reports.
• Coordinate with CRM, Admin, and Sales teams for smooth customer handling.
• Support customer events, launches, and promotional activities.

Skills

Guest relations

Front office

Customer service

Reception

Visitor management

CRM

Hospitality

Real estate

Coordination

MS Office

Tools

CRM systems

MS Office

Job description

Job Title: Guest Relationship Executive (GRE) Real Estate

Location: Chandivali, Mumbai
Experience: 1-4 Years
Industry: Real Estate / Builders & Developers

Job Description:

We are looking for a smart, presentable, and customer-focused Guest Relationship Executive (GRE) to manage front office operations and ensure an excellent customer experience at our Chandivali project site. The candidate will be the first point of contact for walk-in customers, channel partners, and visitors while coordinating closely with the Sales and CRM teams.

Key Responsibilities:

• Welcome walk-in customers, visitors, and channel partners professionally.
• Maintain visitor records, walk-in registers, and CRM data accurately.
• Coordinate customer meetings and site visits with the Sales team.
• Provide basic project information, brochures, and sales collateral.
• Ensure reception, meeting rooms, and sample flats are maintained and presentable.
• Handle incoming calls and direct enquiries to the concerned team.
• Offer hospitality support and ensure a premium customer experience.
• Prepare daily, weekly, and monthly walk-in/MIS reports.
• Coordinate with CRM, Admin, and Sales teams for smooth customer handling.
• Support customer events, launches, and promotional activities.

Desired Candidate Profile:

• 1-4 years of experience in Real Estate, Hospitality, Front Office, Reception, Aviation, Retail, or Customer Service.
• Excellent communication skills in English, Hindi, and Marathi.
• Pleasant personality with professional grooming.
• Good knowledge of MS Office and CRM systems.
• Strong coordination and interpersonal skills.

Preferred Background:

• Real Estate GRE / Front Desk
• Hospitality / Hotel Management
• Aviation / Cabin Crew
• Customer Service / Reception

Key Skills:

Guest Relations, Front Office, Customer Service, Reception, Visitor Management, CRM, Hospitality, Real Estate, Coordination, MS Office.