Guest Relation Executive

Keka Technologies Private Limited; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Keka Technologies Private Limited seeks a Guest Relations Executive to create a positive experience for visitors, customers, and clients. You will welcome guests, coordinate appointments, support sales, and maintain CRM records, ensuring exceptional service throughout the customer journey.

Responsibilities include front office management, customer relationship activities, administrative support, and event/hospitality coordination for VIPs and guests.

Qualifications

• Bachelor's Degree in any discipline.
• Certification in Hospitality, Customer Service, or Front Office Management is an added advantage.

Responsibilities

• Welcome all visitors and customers in a professional and courteous manner.
• Maintain the visitor register and issue visitor passes.
• Offer refreshments and ensure guests are comfortably seated.
• Manage the reception area and maintain a clean, organized environment.
• Coordinate customer appointments with the sales team.
• Build and maintain positive relationships with prospective and existing customers.
• Handle customer inquiries, complaints, and feedback professionally.
• Follow up with customers regarding appointments, meetings, and site visits.
• Ensure high levels of customer satisfaction throughout the engagement process.
• Coordinate with the Sales & Marketing team for customer visits.
• Maintain customer records in the CRM system.
• Support sales executives during customer meetings and events.
• Schedule and confirm site visits.
• Answer incoming phone calls and redirect them appropriately.
• Respond to emails and customer inquiries promptly.
• Prepare daily visitor and customer interaction reports.
• Coordinate with internal departments for smooth customer service.
• Assist in organizing customer events, project launches, and promotional activities.
• Ensure hospitality arrangements for VIP customers and guests.
• Coordinate meeting room bookings and refreshments.

Skills

Excellent communication skills

Education

Bachelor's Degree in any discipline

Certification in Hospitality/Front Office Management (added advantage)

Job description

The Guest Relations Executive (GRE) is responsible for creating a positive and memorable experience for all visitors, customers, and clients. The role involves welcoming guests, coordinating appointments, assisting the sales team, maintaining customer records, and ensuring excellent customer service throughout the customer journey.

Key Responsibilities

Front Office & Guest Management

• Welcome all visitors and customers in a professional and courteous manner.
• Maintain the visitor register and issue visitor passes.
• Offer refreshments and ensure guests are comfortably seated.
• Manage the reception area and maintain a clean, organized environment.
• Coordinate customer appointments with the sales team.

Customer Relationship Management

• Build and maintain positive relationships with prospective and existing customers.
• Handle customer inquiries, complaints, and feedback professionally.
• Follow up with customers regarding appointments, meetings, and site visits.
• Ensure high levels of customer satisfaction throughout the engagement process.
• Coordinate with the Sales & Marketing team for customer visits.
• Maintain customer records in the CRM system.
• Support sales executives during customer meetings and events.
• Schedule and confirm site visits.

Administrative Support

• Answer incoming phone calls and redirect them appropriately.
• Respond to emails and customer inquiries promptly.
• Prepare daily visitor and customer interaction reports.
• Coordinate with internal departments for smooth customer service.

Event & Hospitality Management

• Assist in organizing customer events, project launches, and promotional activities.
• Ensure hospitality arrangements for VIP customers and guests.
• Coordinate meeting room bookings and refreshments.

Required Qualifications

• Bachelor's Degree in any discipline.
• Certification in Hospitality, Customer Service, or Front Office Management is an added advantage.

Experience

• 0–3 years of experience in Guest Relations, Customer Service, Front Office, Hospitality, Real Estate, Hotels, or Retail.
• Freshers with excellent communication skills may also apply.