Customer Service Associate -International Voice

Firstsource; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Two-way cab facility

Job summary

Firstsource Solutions Limited is hiring for International Voice Support Executive – UK Telecom Process. Freshers are welcome to apply. The role involves handling UK customer calls, resolving telecom-related queries, and maintaining quality standards while communicating in English.

Shift is UK-based with rotating week-offs; a two-way cab facility is provided. This is an entry-level opportunity within a global BPO environment.

Qualifications

• Freshers or experienced candidates may apply.
• Excellent English-speaking and communication skills are mandatory.
• Willingness to work in UK shifts and rotational week-offs.
• Two-way cab facility provided.

Responsibilities

• Handle inbound and outbound calls from UK customers.
• Assist customers with telecom-related queries, services, plans and billing.
• Provide accurate information and resolve customer issues professionally.
• Communicate confidently and fluently in English.
• Maintain customer satisfaction and follow quality standards.

Skills

English communication

Listening skills

Problem solving

Education

B.E., B.Tech, B.Sc, Post-Graduation not eligible

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Hiring: International Voice Support Executive – UK Telecom Process

Freshers are Welcome!

• Process: UK Telecom
• Job Role: International Voice Support Executive
• Shift: UK Shift
• Week-offs: Rotational
• Transport: Two-way cab facility (Pickup and Drop)

Job Responsibilities

• Handle inbound and outbound calls from UK customers.
• Assist customers with telecom-related queries, services, plans, and billing.
• Provide accurate information and resolve customer issues professionally.
• Communicate confidently and fluently in English.
• Maintain customer satisfaction and follow quality standards.

Candidate Requirements

• Freshers and experienced candidates can apply.
• Excellent English-speaking and communication skills are mandatory.
• Good listening and problem-solving skills.
• Willingness to work in UK shifts and rotational week-offs.
• Positive attitude and customer-focused approach.
• Two-way cab facility provided.
• Opportunity to work in an international telecom process.
• Freshers are welcome to apply.

• B.E ,B.Tech,B.Sc,Post‑Graduation Fresher’s are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Firstsource Solutions Limited

Unit-202, 2nd Floor, Block A, Brigade tech gardens

29AAACI8904N1Z2

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

#hiring#firstsource#international voice#international chat#Bpo#International Bpo#call center