Walk-in | International Voice Support Executive - UK Telecom Process

Firstsource; Bengaluru; Sur place; INR 201 000 - 268 000; Plein temps

Avantages offerts par ce poste

Two-Way Cab Facility

Incentives

Résumé du poste

Firstsource Solutions Limited is seeking an International Voice Support Executive to support the UK Telecom Process in Bangalore. You will handle customer calls, resolve queries, and deliver excellent service while meeting quality standards.

Rotational shifts with weekly offs, two-way cab facility, and incentives are offered. Freshers and experienced candidates with strong English communication are encouraged to apply.

Qualifications

• Educational qualifications eligible: 10th/12th/diploma.
• Freshers and experienced candidates welcome.
• Excellent English communication is mandatory.

Responsabilités

• Handle inbound customer calls professionally and efficiently.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Connaissances

Excellent English Communication

Customer Service Orientation

Active Listening Skills

Problem-Solving Ability

International Voice Process Knowledge

Formation

10th Pass

12th Pass

Diploma

Description du poste

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

HR Contact-Muhila

International Voice Support Executive - UK Telecom Process

Location: Bangalore

Shift: Rotational Shifts & Rotational Week Offs

Facility: Two-Way Cab Facility

Incentives: Attractive Performance-Based Incentives

Job Description

We are looking for dynamic and customer-focused individuals to join our UK Telecom International Voice Process. The role involves handling customer interactions over calls, resolving queries, providing appropriate solutions, and delivering an exceptional customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Eligibility Criteria

• 10th Pass, 12th Pass, Diploma can apply.
• Freshers and experienced candidates are welcome.
• Excellent verbal communication skills in English are mandatory.
• Basic computer knowledge and typing skills required.
• Willing to work in rotational shifts and rotational week offs.

Required Skills

• Excellent English Communication
• Customer Service Orientation
• Active Listening Skills
• Problem-Solving Ability
• International Voice Process Knowledge (preferred)