Walk-in | Voice Process Executive | UK Customer Support

Firstsource; Bengaluru; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Two-Way Cab Facility

Attractive Performance-Based Incentiv

Job summary

Firstsource Solutions Limited in Bangalore is seeking dynamic individuals for the UK Telecom International Voice Process. You will handle inbound calls, resolve queries, and deliver exceptional customer experience while meeting quality targets.

Freshers and experienced candidates are welcome. Excellent English communication is mandatory, and rotational shifts with week offs are part of the role, with two‑way cab facility and incentives on offer.

Qualifications

• 10th/12th/Diploma holders eligible.
• Freshers and experienced candidates welcome.
• English communication mandatory.
• Basic computer knowledge and typing skills.
• Willing to work in rotational shifts and rotational week offs.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Skills

Excellent English Communication

Customer Service Orientation

Active Listening Skills

Problem-Solving Ability

International Voice Process Knowledge

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Location: Bangalore Shift: Rotational Shifts & Rotational Week Offs Facility: Two-Way Cab Facility Incentives: Attractive Performance-Based Incentives

Job Description

We are looking for dynamic and customer-focused individuals to join our UK Telecom International Voice Process. The role involves handling customer interactions over calls, resolving queries, providing appropriate solutions, and delivering an exceptional customer experience while meeting quality and performance standards

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Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer concerns related to telecom products and services.
• Provide accurate information and ensure customer satisfaction.
• Maintain quality standards and achieve performance metrics.
• Document customer interactions accurately in the system.

Eligibility Criteria

• 10th Pass, 12th Pass, Diploma,can apply.
• Freshers and experienced candidates are welcome.
• Excellent verbal communication skills in English are mandatory.
• Basic computer knowledge and typing skills required.
• Willing to work in rotational shifts and rotational week offs.

Required Skills

• Excellent English Communication
• Customer Service Orientation
• Active Listening Skills
• Problem-Solving Ability
• International Voice Process Knowledge (preferred)