Walk-in | International Customer support Executive

Firstsource; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Attractive salary package

Training and development opportunities

Career growth in the customer service

Supportive work environment

Performance-based incentives

Job summary

Firstsource Solutions Limited in Bengaluru is seeking an International Voice Process Executive to handle calls from international customers. Excellent English communication is mandatory; freshers and experienced candidates can apply. The role requires night or rotational shifts and a focus on customer service, problem-solving, and accuracy in data entry.

Immediate joiners preferred. You will maintain records, meet targets for quality and productivity, and work in a dynamic, process-driven

Qualifications

• Excellent verbal and written English communication skills.
• Good listening, comprehension and interpersonal skills.
• Ability to handle customer queries confidently and professionally.
• Strong problem-solving and customer-handling abilities.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Team-oriented and target-driven environment.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Communicate fluently and professionally in English.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer queries related to products, services, billing, or technical issues.
• Maintain a polite, positive, and professional approach throughout every interaction.
• Meet performance targets for call quality, customer satisfaction, and productivity.
• Maintain accurate customer records and update information in the system.
• Follow company policies, procedures, and quality standards.

Skills

Verbal English

Written English

Listening skills

Interpersonal skills

Problem solving

Customer handling

Typing skills

Computer literacy

Night shifts

Teamwork

Education

Bachelor's degree preferred

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

HR Contact-Muhila

Hiring: International Voice Process Executive

• Excellent English communication is mandatory.
• Handle calls from international customers.
• Freshers and experienced candidates can apply.
• Must be comfortable working night or rotational shifts.
• Good listening, problem-solving, and customer service skills required.
• Salary: As per company standards.
• Immediate joiners preferred.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Communicate fluently and professionally in English.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer queries related to products, services, billing, or technical issues.
• Maintain a polite, positive, and professional approach throughout every interaction.
• Meet performance targets for call quality, customer satisfaction, and productivity.
• Maintain accurate customer records and update information in the system.
• Follow company policies, procedures, and quality standards.

Required Skills and Qualifications

• Excellent verbal and written English communication skills.
• Good listening, comprehension, and interpersonal skills.
• Ability to handle customer queries confidently and professionally.
• Strong problem-solving and customer-handling abilities.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Ability to work in a team-oriented and target-driven environment.

Candidate Profile

• Freshers and experienced candidates are welcome.
• Candidates should be confident, enthusiastic, and customer-oriented.
• A degree is preferred, depending on company requirements.
• Candidates must be comfortable communicating with international customers.

What We Offer

• Attractive salary package.
• Training and development opportunities.
• Career growth in the customer service industry.
• Supportive work environment.
• Performance-based incentives, where applicable.

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.