Customer Service Associate

Firstsource; Bengaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

Firstsource Solutions Limited is seeking candidates for a Customer Support Associate / International Voice Process Executive to handle UK-based customer interactions from Bengaluru. The role is full-time, permanent, with rotational shifts and two weekly offs.

Education can be any graduate or undergraduate, and both freshers and experienced applicants with strong English communication are invited to apply. Join a global BPO that supports healthcare, banking, telecom, and more.

Qualifications

• Excellent English communication skills.
• Good conversational ability and listening skills.
• Customer service orientation is essential.
• Willingness to work in rotational shifts and weekly offs.

Responsibilities

• Handle inbound/outbound UK customer interactions.
• Provide professional resolution to customer queries.
• Maintain excellent customer service standards.
• Understand customer requirements and provide appropriate solutions.
• Ensure accurate documentation and timely updating of customer information.
• Follow process guidelines, quality standards and compliance requirements.
• Meet defined productivity and customer satisfaction parameters.

Skills

English communication

Active listening

Customer service orientation

Rotational shifts

Education

Any Graduate / Undergraduate

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Role & responsibilities

• Handle inbound/outbound customer interactions for UK customers.
• Provide professional and effective resolution to customer queries.
• Maintain excellent customer service standards.
• Understand customer requirements and provide appropriate solutions.
• Ensure accurate documentation and timely updating of customer information.
• Follow process guidelines, quality standards and compliance requirements.
• Meet defined productivity and customer satisfaction parameters.

Designation: Customer Support Associate / International Voice Process Executive

Process: UK International Voice Process

Job Type: Full-Time, Permanent

Working Days: 5 Days Working

Weekly Off: 2 Days Rotational / Split Off

Shift: Rotational Shifts, including UK-aligned working hours

Preferred candidate profile

ELIGIBILITY

Education: Any Graduate / Undergraduate as applicable

Experience: Freshers / Experienced candidates with good communication skills can apply.

We are looking for candidates with:

• Excellent English communication skills
• Good conversational ability and active listening skills
• Customer service orientation
• Willingness to work in rotational shifts
• Willingness to work on rotational / split weekly offs
• Comfortable working in an international voice process