Senior Customer Service Associate

Firstsource; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Unlimited Incentives

Performance-based growth opportunities

Training and career development

Supportive work environment

Job summary

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is seeking energetic professionals for UK Voice / International Customer Support in Bengaluru. You will handle calls, understand customer needs, and offer appropriate solutions while maintaining quality service.

Ideal candidates have excellent English communication, strong sales and negotiation skills, and experience in international BPO. Rotational UK shifts (including weekends) may apply; you should be target-driven with a

Qualifications

• Excellent English communication, both verbal and written.
• Comfortable handling international/UK customers over the phone.
• Strong convincing, negotiation, and sales skills.
• Experience in International BPO / UK Voice / Customer Support / Sales preferred.
• Ability to work in UK rotational shifts, including rotational weekends.
• Target-oriented with a positive attitude.

Responsibilities

• Handle inbound and outbound calls from UK customers professionally.
• Understand customer requirements and provide appropriate solutions.
• Maintain high standards of customer service and communication.
• Identify opportunities for upselling and cross-selling relevant products/services.
• Achieve individual and team targets for sales, customer satisfaction and quality.
• Resolve customer queries efficiently while maintaining a positive experience.
• Accurately update customer information and call details in the CRM/system.
• Follow company policies, quality standards and UK process guidelines.

Skills

English communication

Call handling

Negotiation

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle inbound and outbound calls from UK customers professionally.
• Understand customer requirements and provide appropriate solutions.
• Maintain high standards of customer service and communication.
• Identify opportunities for upselling and cross-selling relevant products/services.
• Achieve individual and team targets for sales, customer satisfaction, and quality.
• Resolve customer queries efficiently while maintaining a positive customer experience.
• Accurately update customer information and call details in the CRM/system.
• Follow company policies, quality standards, and UK process guidelines.

Requirements

• Excellent English communication skills, both verbal and written.
• Comfortable handling international/UK customers over the phone.
• Strong convincing, negotiation, and sales skills.
• Previous experience in International BPO / UK Voice / Customer Support / Sales is preferred.
• Ability to work in UK rotational shifts, including rotational weekends.
• Target-oriented with a positive attitude.

Salary & Benefits

• Unlimited Incentives based on performance
• Performance-based growth opportunities
• Training and career development
• Supportive work environment

Ideal Candidate

Someone who is confident on calls, customer-focused, sales-driven, and motivated by unlimited earning potential.

• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.