Walk-in | Email Support Executive

ATAIN; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

ATAIN in Gurugram is seeking a detail-oriented email support agent to monitor inboxes, read and respond professionally, and ensure SLA-compliant resolutions. The role emphasizes accuracy, timely escalation, and data integrity.

The ideal candidate is a graduate with strong English grammar, proficient in MS Outlook and MS Office, and capable of multitasking in a fast-paced environment while maintaining customer-focused etiquette.

Qualifications

• Good written and verbal communication skills.
• Proficiency in MS Outlook and MS Office.
• Typing and email drafting proficiency.
• Attention to detail and accuracy.
• Time management and prioritization.
• Customer-centric approach and professional etiquette.
• Ability to learn processes quickly and adapt to changes.
• Graduate in any discipline.
• Excellent written English grammar and spelling.
• Ability to multitask and meet SLA requirements.

Responsibilities

• Monitor and manage assigned email inboxes.
• Read, analyze, and respond to customer/client emails professionally.
• Ensure all emails are acknowledged and resolved within defined SLA timelines.
• Maintain accuracy while processing customer requests and inquiries.
• Escalate unresolved or complex issues to senior team members.
• Update internal systems, trackers, and databases with relevant information.
• Follow SOPs and process guidelines.
• Maintain data confidentiality and compliance with company policies.
• Perform basic troubleshooting and query resolution through email.
• Coordinate with internal teams for timely resolution of customer concerns.
• Maintain quality standards in grammar, formatting, and communication tone.

Skills

Communication skills

Typing & email drafting

Attention to detail

Time management

Customer-centric mindset

Problem solving

Adaptability

Teamwork

Education

Graduate in any discipline

Tools

MS Outlook

MS Office

Job description

Role & responsibilities

• Monitor and manage assigned email inboxes.
• Read, analyze, and respond to customer/client emails professionally.
• Ensure all emails are acknowledged and resolved within defined SLA timelines.
• Maintain accuracy while processing customer requests and inquiries.
• Escalate unresolved or complex issues to senior team members.
• Update internal systems, trackers, and databases with relevant information.
• Follow standard operating procedures (SOPs) and process guidelines.
• Maintain data confidentiality and compliance with company policies.
• Perform basic troubleshooting and query resolution through email.
• Coordinate with internal teams for timely resolution of customer concerns.
• Maintain quality standards in grammar, formatting, and communication tone.

Preferred candidate profile

• Good written and verbal communication skills.
• Basic knowledge of MS Outlook and MS Office applications.
• Typing and email drafting proficiency.
• Attention to detail and accuracy.
• Time management and prioritization skills.
• Customer-centric approach and professional etiquette.
• Ability to learn processes quickly and adapt to changes.
• Graduate in any discipline.
• Freshers and candidates with up to 6 months of experience are welcome to apply.
• Excellent written communication and email drafting skills.
• Good command of English grammar, spelling, and professional etiquette.
• Basic knowledge of MS Office (Outlook, Excel, Word, and PowerPoint).
• Strong attention to detail and accuracy.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with problem-solving skills.
• Willingness to work in a fast-paced environment and meet SLA requirements.
• Quick learner with a positive attitude and adaptability to process changes.
• Ability to work independently as well as collaboratively within a team.