Email Support Associate

TP; Mohali; Presencial; INR 250.000 - 350.000; Jornada completa

Descripción de la vacante

TP is seeking a skilled Email Support Associate to join our team in India. The role focuses on delivering professional email support, resolving inquiries, and maintaining customer satisfaction.

Ideal candidates possess strong written and verbal communication, problem-solving abilities, and proficiency with email tools. The position requires the ability to work in a fast-paced environment and contribute to a collaborative team effort.

Formación

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Proficient in using email software and technology.
• Ability to work independently and as part of a team.

Responsabilidades

• Respond to customer inquiries via email in a timely and professional manner.
• Provide accurate and helpful information to customers through email.
• Resolve customer complaints and issues efficiently.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain high levels of customer satisfaction and loyalty.
• Continuously improve knowledge and skills to stay current with industry trends.

Conocimientos

Communication skills

Email proficiency

Team collaboration

Problem solving

Attention to detail

Descripción del empleo

We are looking for a highly skilled and experienced Email Support Associate to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch support via email.

Roles and Responsibility

• Respond to customer inquiries via email in a timely and professional manner.
• Provide accurate and helpful information to customers through email.
• Resolve customer complaints and issues efficiently.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain high levels of customer satisfaction and loyalty.
• Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Proficient in using email software and technology.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.