Executive Case And Communications Management

RAPSYS TECHNOLOGIES PTE LTD; Mumbai City; On-site; INR 312,000 - 335,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Mumbai Colaba is seeking a Customer Support & Operations Executive to handle customer queries via email, WhatsApp and calls. You will process IVR data, transcripts, and callbacks, and conduct onboarding calls while routing cases as per SOPs.

Ideal candidates have a graduate degree with 0–2 years of experience, strong written and verbal communication, and a proactive, detail-oriented approach. Working hours are 10 AM to 7 PM, Monday to Friday, with weekends off.

Qualifications

• Graduate or above is required.
• Strong written and verbal communication skills.
• Ability to follow SOPs and manage multiple tasks.
• Tech-savvy with a willingness to learn.

Responsibilities

• Handle customer queries via email, WhatsApp, and calls.
• Process IVR data, transcripts, and callbacks.
• Conduct user onboarding calls and route cases as per SOPs.
• Update the Case Board and maintain documentation.
• Ensure timely task completion within defined TATs.

Skills

Written & verbal communication

MS Excel

Attention to detail

Follow SOPs

Tech-savvy & eager to learn

Education

Graduate or above

Tools

MS Excel

Job description

Job Description:

Hiring: Customer Support & Operations Executive

Location: Colaba, Mumbai (Work from Office)

Salary: Up to ₹28,000–₹30,000 per month (based on experience and interview)

Experience: 0–2 years (freshers can apply)

Qualification: Graduate or above

Working Hours: 10 AM – 7 PM

Working Days: Monday to Friday | Saturday & Sunday off

Key Responsibilities:

• Handle customer queries via email, WhatsApp, and calls.




• Process IVR data, transcripts, and callbacks.




• Conduct user onboarding calls and route cases as per SOPs.




• Update the Case Board and maintain accurate documentation.




• Ensure timely task completion within defined TATs.

Required Skills:

• Good written and verbal communication.




• Basic MS Excel and computer knowledge.




• Strong attention to detail and accuracy.




• Ability to follow SOPs and manage multiple tasks.




• Tech-savvy, proactive, and willing to learn.