Walk-in | Senior Email Support Executive

Foiwe; Bengaluru; Presencial; INR 320.000 - 420.000; Jornada completa

Descripción de la vacante

Foiwe is seeking a Senior Email Support Executive in Bangalore to handle customer queries via email, draft professional responses, and resolve issues promptly. You will maintain records and coordinate with internal teams to ensure high customer satisfaction.

The role requires excellent written and verbal communication, strong grammar, and the ability to join immediately. This is a full-time position based in Bengaluru with standard office processes.

Formación

• Minimum 1 year of experience in Email Support / Customer Support.
• Excellent written and verbal communication skills.
• Strong email drafting and grammar skills.
• Good problem-solving and customer-handling abilities.
• Ability to understand and resolve customer queries effectively.
• Basic computer knowledge and proficiency in MS Office.
• Candidates who can join immediately or within a short notice period are preferred.

Responsabilidades

• Handle customer queries and concerns through email.
• Draft clear, professional, and grammatically correct email responses.
• Resolve customer issues within the defined timelines.
• Follow up on pending queries and ensure timely resolution.
• Maintain proper records of customer interactions.
• Coordinate with internal teams to resolve customer concerns.
• Ensure a high level of customer satisfaction.
• Follow company processes, quality standards, and escalation procedures.

Conocimientos

Email support

Customer support

Written communication

Grammar skills

Problem solving

Herramientas

MS Office

Descripción del empleo

Position: Senior Email Support Executive

Experience: Minimum 1 year of relevant experience
Location: Bangalore
Employment Type: Full-time

Job Responsibilities

• Handle customer queries and concerns through email.


• Draft clear, professional, and grammatically correct email responses.


• Resolve customer issues within the defined timelines.


• Follow up on pending queries and ensure timely resolution.


• Maintain proper records of customer interactions.


• Coordinate with internal teams to resolve customer concerns.


• Ensure a high level of customer satisfaction.


• Follow company processes, quality standards, and escalation procedures.

Requirements

• Minimum 1 year of experience in Email Support / Customer Support.


• Excellent written and verbal communication skills.


• Strong email drafting and grammar skills.


• Good problem-solving and customer-handling abilities.


• Ability to understand and resolve customer queries effectively.


• Basic computer knowledge and proficiency in MS Office.


• Candidates who can join immediately or within a short notice period are preferred.