Walk-in | Customer Support Executive| Premium Process| Walk-In Interview

Ienergizer; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Ienergizer is seeking a customer support associate to handle queries, resolve issues, and maintain high CSAT. The role requires clear verbal and written communication, basic computer skills, and adherence to company policies. Immediate joiners are preferred.

Salary and benefits are aligned with industry standards for entry-level positions. The candidate will be expected to meet KPIs, AHT targets, and quality metrics while delivering professional service across customer touchpoints.

Qualifications

• Freshers and experienced candidates are welcome.
• Graduate or undergraduate candidates can apply.
• Good verbal and written communication skills.
• Basic computer knowledge and problem-solving abilities.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries and provide accurate information and effective solutions.
• Resolve customer complaints while maintaining high customer satisfaction (CSAT).
• Communicate professionally and ensure a smooth customer experience.
• Maintain assigned KPIs, AHT, and quality standards.
• Update customer information and follow company policies and procedures.
• Escalate complex issues to the relevant department when required.

Skills

Verbal communication

Written communication

Problem solving

Basic computer skills

Education

Graduate or Undergraduate

Job description

Role & responsibilities

• Handle customer queries and provide accurate information and effective solutions.
• Resolve customer complaints while maintaining high customer satisfaction (CSAT).
• Communicate professionally and ensure a smooth customer experience.
• Maintain assigned KPIs, AHT, and quality standards.
• Update customer information and follow company policies and procedures.
• Escalate complex issues to the relevant department when required.

Requirements

• Freshers and experienced candidates are welcome.
• Graduate or undergraduate candidates can apply.
• Good verbal and written communication skills.
• Basic computer knowledge and problem-solving abilities.
• Immediate joiners preferred.