Walk-in | Education Counsellor

Success Stories Org; Delhi, Gurugram District; Vor Ort; INR 250.000 - 450.000; Vollzeit

Zusammenfassung

Success Stories Org in Delhi, India is seeking an Admission Support Officer to handle calls, manage leads, and advise on admission opportunities.

You will provide accurate information on courses, eligibility, fees, and program benefits, convert inquiries into admissions, and maintain follow-ups to maximize conversions.

This role requires strong communication, sales aptitude, and CRM familiarity, with a focus on meeting daily and monthly targets in a fast-paced education environment.

Qualifikationen

• Excellent verbal communication and convincing skills.
• Prior sales experience in inbound or outbound roles.
• Target-driven with strong follow-up abilities.
• Ability to handle objections and convert leads into admissions.
• Basic computer skills and CRM usage.

Aufgaben

• Handle inbound and outbound calls with prospective students and parents.
• Manage leads and generate interest in available courses.
• Counsel on courses, eligibility, admissions, fees, and benefits.
• Explain value of programs and follow up to drive admissions.
• Maintain regular follow-ups via calls and other channels.
• Address queries professionally and guide through admission process.
• Aim to meet daily, weekly, and monthly targets.

Kenntnisse

Verbal communication

Sales experience

Lead follow-up

Objection handling

CRM handling

Customer-focused

Jobbeschreibung

Role & responsibilities

Admission Support Officer Roles & Responsibilities

Key Roles & Responsibilities

• 1. Inbound & Outbound Calling: Handle incoming and outgoing calls with prospective students and parents to discuss educational programs and admission opportunities.
• 2. Lead Management: Connect with potential students, understand their educational requirements, and generate interest in the available courses.
• 3. Admission Counselling: Provide accurate information regarding courses, eligibility criteria, admission procedures, fee structures, and program benefits.
• 4. Sales & Conversion: Convert prospective student inquiries into successful admissions by explaining the value of the programs and following up with interested candidates.
• 5. Follow-ups: Maintain regular communication with leads through calls and other approved communication channels to maximize conversion rates.
• 6. Query Resolution: Address student and parent queries professionally and provide appropriate guidance throughout the admission process.
• 7. Target Achievement: Achieve daily, weekly, and monthly calling, sales, and admission conversion targets.

Required Skills

• Excellent verbal communication and convincing skills.
• Prior experience in sales, inbound sales, or outbound sales.
• Target-oriented approach and strong follow-up skills.
• Ability to handle objections and convert leads into admissions.
• Basic computer knowledge and CRM handling.
• Professional attitude and customer-focused mindset.