Walk-in | Telecaller CUM Admission Counselor

Revathi Institutions; Avinashi; On-site; INR 220,000 - 420,000; Full time

Job summary

Revathi Institutions in Tamil Nadu Avinashi is seeking an enthusiastic Admission Counsellor to guide prospective students and parents through course options, eligibility, and admission timelines.

You will handle inquiries across calls, emails, and walk-ins, follow up to convert enquiries into confirmed admissions, and manage application forms and documents with accuracy.

Qualifications

• Excellent communication and counselling skills.
• Strong interpersonal and convincing abilities.
• Good follow-up and lead-conversion capabilities.
• Proficiency in MS Office or CRM software.
• Good organisational and time-management skills.
• Ability to work towards admission targets.
• Professional telephone etiquette and customer service skills.

Responsibilities

• Counsel prospective students and parents on courses, fees, duration, and career opportunities.
• Handle enquiries via phone, email, walk-ins, social media and online channels.
• Explain admission procedure, eligibility, and deadlines.
• Follow up with prospects to convert enquiries into admissions.
• Collect, verify, and manage application forms and documents.

Skills

Communication skills

Counselling skills

Interpersonal skills

Lead follow-up

MS Office

CRM software

Time management

Telephone etiquette

Customer service

Tools

MS Office

CRM software

Job description

Role & responsibilities

1. Student Counselling: Counsel prospective students and parents regarding available courses, eligibility criteria, course duration, fees, and career opportunities.
2. Enquiry Management: Handle enquiries received through phone calls, emails, walk-ins, social media, and online platforms.
3. Admission Process: Explain the admission procedure, application requirements, eligibility criteria, and important deadlines.
4. Lead Follow-up: Follow up with prospective students regularly to convert enquiries into confirmed admissions.
5. Application Processing: Collect, verify, and maintain students application forms and required documents

Excellent communication and counselling skills.

Good interpersonal and convincing skills.

Strong follow-up and lead-conversion abilities.

Basic computer knowledge and proficiency in MS Office or CRM software.

Good organisational and time-management skills.

Ability to work towards admission targets.

Professional telephone etiquette and customer service skills.

For a college admission counsellor: The role should particularly focus on course counselling, eligibility verification, student and parent coordination, document collection, and converting admission enquiries into confirmed admissions.