Walk-in | Desktop Engineer

Dr.Kamakshi Memorial Hospital; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Dr.Kamakshi Memorial Hospital is seeking an IT Support Technician to handle desktop and peripheral setup, software installation and general user support across departments. The role involves resolving hardware, software and networking issues in a hospital environment.

Freshers may apply, with preference for candidates having hospital IT experience. Candidates should be ready to work in shifts to support critical hospital operations and maintain IT security and confidentiality.

Qualifications

• Diploma / B.Sc. / BCA / B.E. / B.Tech in Computer Science, IT or related field.
• Freshers can apply.
• 13 years of experience in Desktop Support / IT Support preferred.
• Candidates with hospital IT experience will be given preference.

Responsibilities

• Install, configure and maintain desktops, laptops, printers, scanners and other IT peripherals.
• Troubleshoot hardware, software, OS and application-related issues.
• Provide day-to-day technical support to hospital staff and users.
• Install and maintain Windows OS, MS Office, drivers, antivirus and other required software.
• Troubleshoot basic LAN, Wi-Fi, internet and network connectivity issues.
• Support HIS/HMS, EMR, billing, laboratory, radiology and other hospital applications.
• Support biometric/attendance systems and other IT-enabled hospital systems.
• Create and maintain user accounts, system access and basic password-related support.
• Attend and resolve IT service requests/tickets within required time.

Skills

Windows OS

MS Office

LAN/WiFi troubleshooting

IT support

Hospital IT experience

Education

Diploma / B.Sc. / BCA / B.E. / B.Tech in CS/IT or related field

Tools

HIS/HMS/EMR hospital applications

Job description

Key Responsibilities

• Install, configure and maintain desktop computers, laptops, printers, scanners and other IT peripherals.
• Troubleshoot hardware, software, operating system and application-related issues.
• Provide day-to-day technical support to hospital staff and users.
• Install and maintain Windows OS, MS Office, drivers, antivirus and other required software.
• Troubleshoot basic LAN, Wi-Fi, internet and network connectivity issues.
• Provide support for HIS/HMS, EMR, billing, laboratory, radiology and other hospital applications.
• Support biometric/attendance systems and other IT-enabled hospital systems.
• Configure and troubleshoot printers, barcode printers, scanners and other department-specific devices.
• Create and maintain user accounts, system access and basic password-related support.
• Attend and resolve IT service requests/tickets within the required time.
• Maintain records of IT assets, systems, software and service activities.
• Perform preventive maintenance and ensure systems are functioning properly.
• Coordinate with network, server, application and external vendors whenever required.
• Follow hospital IT security, data confidentiality and access control procedures.
• Support new system installations, user setups and IT requirements for new departments/locations.
• Escalate critical or unresolved issues to the IT Manager/IT Head.
• Provide onsite support during system issues and hospital operational requirements.

Job Specification

Qualification:

• Diploma / B.Sc. / BCA / B.E. / B.Tech in Computer Science, IT or related field.

Experience:

• Freshers can apply.
• 13 years of experience in Desktop Support / IT Support preferred.
• Candidates with hospital IT experience will be given preference.

Technical Skills:

• Good knowledge of Windows OS and MS Office.
• Basic knowledge of LAN, Wi-Fi, TCP/IP and network troubleshooting.
• Hardware and software troubleshooting skills.
• Knowledge of printers, scanners and other peripherals.
• Basic knowledge of antivirus and IT security.
• Knowledge of HIS/HMS/EMR or hospital applications is an added advantage.

For Freshers:

• Good technical fundamentals and willingness to learn.
• Good communication and problem-solving skills.
• Willingness to provide user support across different hospital departments.

Preferred Candidate:

• Experience in a hospital / healthcare environment will be an advantage.
• Should be willing to work in shifts and provide IT support during critical hospital operations, if required.
• Good communication, patience and customer-service attitude are essential.