Walk-in | Customer Voice Associate

TP; Kolkata District; On-site; INR 121,000 - 150,000; Full time

Benefits offered by this job

EPFO

ESIC

Flexible shifts

Job summary

TP in Kolkata invites applications for an Inbound Customer Care Executive role in the Domestic voice process. Freshers are encouraged to apply and you'll handle customer queries with focus on service quality.

You will provide product information, resolve issues, and contribute to customer satisfaction. The role requires bilingual proficiency in Hindi and Bengali and offers rotational shifts with flexible scheduling.

Qualifications

• Minimum qualification: 12th pass.
• Fluent in Hindi and Bengali with excellent communication.
• Freshers and experienced candidates can apply.
• Aadhaar linking with contact number is preferred.

Responsibilities

• Handle customer inquiries via inbound calls and resolve issues.
• Provide accurate product/service information to customers.
• Strive to meet and exceed customer satisfaction.

Skills

Hindi language

Bengali language

Communication skills

Interpersonal skills

Translation skills

Education

12th pass

Job description

Greetings Kolkata! TP welcomes you to start your career as a Customer Service Associate in the Domestic voice process where you can expand and hold your talent for company as well as your own growth.

Location: Kolkata, Salt Lake sector v.

FRESHERS ARE ENCOURAGED TO APPLY

About the Role

We are seeking for enthusiastic and customer-focused individuals to join our team as Inbound Customer Care Executives. As an Inbound Customer Care Executives, you will be responsible for providing exceptional customer service to our clients via Inbound calls and handle customer query.

Responsibilities

• Handling customer inquiries and resolving issues.
• Providing product/service information to customers.
• Meeting and exceeding customer satisfaction.

Requirements

• Minimum qualification required is 12th pass.
• Skill Proficiency in Hindi/Bengali language.
• Fresher and experienced both can apply
• Excellent communication and interpersonal skill in Hindi & Bengali
• Looking for Bilingual profiles.
• Excellent translation skill required.
• No leave requirement for upcoming 90 days.
• Looking for Immediate joiners only.
• Aadhaar should be linked with the candidates contact number.

Shifts

• Rotational shift, rotational WO.
• No night shift for female staff, which includes Any 9 hours during 7 AM to 8 PM working window for female.
• Rotational shifts and Rotational 1 W/O including Night shifts for male staffs.

Perks and Benefits

• EPFO
• ESIC
• Flexible shifts

Salary:- Hindi + Bengali 13.4kctc and 11k inhand