Customer Support Executive / BPO Associate (Fresher)

Pagaar India; Kolkata District; On-site; INR 223,000 - 502,000; Full time

Benefits offered by this job

Free home pickup and drop

Performance incentives

Paid training from day one

Job summary

GIRI CONSULTANCY in Kolkata is seeking a fresh Customer Support Executive / BPO Associate to join on-site. You will handle customer queries via calls, emails, and chats, using scripts and tools to resolve issues and update CRM records. Immediate joining is preferred, with 5-day work weeks and rotational offs.

The role offers a salary range of ₹20,000–₹45,000 per month, with opportunities for incentives and paid training from day one. Location is Salt Lake, Kolkata.

Qualifications

• Strong verbal and written communication in English.
• Fluency in Hindi/Bengali is an added advantage for domestic operations.

Responsibilities

• Handle inbound and outbound calls, emails, or live chats to resolve customer queries.
• Provide accurate information using scripts and tools.
• Log interactions and update CRM with customer data.
• Maintain CSAT and adhere to quality standards.

Skills

English proficiency

Hindi/Bengali advantage

Education

Higher Secondary

Graduation

Post-Graduation

Tools

Basic computer apps

Typing speed

Data entry

Job description

# Customer Support Executive / BPO Associate (Fresher) in KolkataGIRI CONSULTANCYGraduateBPO / Call Centre / ITESExperienceFresherSalary Package₹2,00,000 - ₹5,00,000 P.A.Work LocationSalt Lake, Kolkata, West BengalJob TypeFULL TIMEPosted: 21/09/2026 Actively Reviewing ResumesJob ID: #47WK7VER## Job DescriptionTarget Role:Customer Support Executive / BPO Associate (Fresher) in KolkataEligibility:GraduateDirect Process:0% Placement Charges**JobDescription: Customer Support Executive / BPO Associate (Fresher)**Weare hiring dynamic, fluent, and career-driven **Freshers** for ourInternational and Domestic BPO teams. If you have excellent communicationskills and want to jumpstart your corporate career with an attractive salarypackage, apply today!**KeyJob Details**· **Role:** Customer Relationship Officer / BPO Executive / TechSupport Associate· **ExperienceRequired:** **Fresher (0 - 1 year)**· **Work Location:** **Salt Lake, Kolkata** (In-Office)· **Joining Timeline:** **Immediate Joiners Only** (Must join within 3–7 days)· **Monthly Salary:** **₹20,000 to ₹45,000 per month** (Depending on theprocess, communication levels, and shifts)· **Annual CTCPackage:** **₹2,40,000 to ₹5,40,000 per annum(CTC)** + Performance-Based Incentives---**KeyResponsibilities**· **CustomerAssistance:** Handle inbound and outbound calls,emails, or live chats to resolve customer queries and complaints.· **Problem Solving:** Provide accurate, valid, and complete information tocustomers by using the right tools and scripts.· **Data Management:** Log customer interactions, update customer account details,and process files accurately in the CRM database.· **QualityMaintenance:** Maintain a high level of customersatisfaction (CSAT) while adhering to company quality and compliance standards.---**RequiredEligibility & Skills**· **Education:** Higher Secondary (10+2), Graduation (Any Stream), orPost-Graduation.· **Language Skills:** Strong verbal and written communication skills in English.(Fluency in Hindi/Bengali is an added advantage for domestic operations).· **ShiftFlexibility:** Comfortable working in dynamicenvironments, including night shifts or rotational rosters (5-day work weekwith 2 rotational off days).· **Basic TechSkills:** Familiarity with basic computerapplications, fast typing speed, and data entry comfort.---**Perks& Benefits**· Free home pick-up and drop facility(for night shifts).· Uncapped monthly performanceincentives and attendance bonuses.· Structured corporate training withpaid salary from day one.