CSA Domestic

TP; Kolkata District; On-site; INR 183,000 - 219,000; Full time

Benefits offered by this job

EPFO

ESIC

Flexible shifts

Job summary

TP invites you to join as a Customer Service Associate in the Domestic voice process in Kolkata. The role involves handling inbound calls, resolving queries and upselling where appropriate, while delivering exceptional service to customers.

Candidates should be at least 12th pass with strong Hindi/English communication skills. Both freshers and experienced applicants are welcome, and Aadhaar linking with the contact number is required. Shifts are rotating with no leave for 90 days.

Qualifications

• Minimum qualification is 12th pass.
• Proficient in Hindi and English languages.
• Freshers and experienced both can apply.
• Aadhaar linking with contact number is required.
• Excellent translation skill required.

Responsibilities

• Handling customer inquiries and resolving issues and upselling.
• Providing product/service information to customers.
• Meeting and exceeding customer satisfaction.

Skills

Hindi language

English language

Communication skills

Education

12th pass

Job description

Greetings Kolkata!

TP welcomes you to start your career as a Customer Service Associate in the Domestic voice process where you can expand and hold your talent for company as well as your own growth.

Location: Kolkata, Salt Lake sector v.

About the Role:

We are seeking for enthusiastic and customer-focused individuals to join our team as Inbound Customer Care Executives. As an Inbound Customer Care Executives, you will be responsible for providing exceptional customer service to our clients via Inbound calls and handle customer query.

Responsibilities:

• Handling customer inquiries and resolving issues and upselling.
• Providing product/service information to customers.
• Meeting and exceeding customer satisfaction.

Requirements:

• Minimum qualification required is 12th pass.
• Skill Proficiency in Hindi/English language.
• Fresher and experienced both can apply
• Excellent communication and interpersonal skill in English, Hindi.
• Looking for Bilingual profiles.
• Excellent translation skill required.
• No leave requirement for upcoming 90 days.
• Looking for Immediate joiners only.
• Aadhaar should be linked with the candidates contact number.

Shifts:

• Rotational shift, rotational WO.
• No night shift for female staff, which includes Any 9 hours during 7 AM to 8 PM working window for female.
• Rotational shifts and Rotational 1 W/O including Night shifts for male staffs.

Perks and Benefits:

• EPFO
• ESIC
• Flexible shifts

Compensation: - up to 18k.