Walk-in | Customer Support Executive International Voice

IntouchCX; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Two-way cab

Training programs

Growth opportunities

Professional environment

Job summary

IntouchCX in Hyderabad is seeking customer-focused professionals for our International Voice Process team. Freshers and candidates with experience are welcome to apply, especially those with strong English communication and a customer-first attitude.

You will handle calls from international customers, provide accurate solutions, and maintain high satisfaction while following company guidelines. The role offers a supportive work environment, opportunities for growth, and rotational night shifts.

Qualifications

• Freshers or experienced candidates welcome.
• Strong English communication (C1-level preferred).
• Experience in International Voice/Customer Support preferred (6+ months).
• Willingness to work rotational shifts including night shifts.

Responsibilities

• Handle inbound and outbound calls with international customers.
• Understand needs and provide accurate solutions.
• Maintain high customer satisfaction through professional communication.
• Follow guidelines and quality standards.
• Record customer interactions in CRM or internal systems.
• Handle complaints and escalations efficiently.
• Meet performance targets while preserving service quality.
• Demonstrate active listening and problem-solving skills.

Skills

English fluency

Customer service

Problem solving

Interpersonal skills

Voice process experience

Job description

Hiring: International Voice Process Customer Support

Location: Hyderabad

Experience: Freshers and Experienced Candidates

Communication Requirement: Strong English Communication (C1-Level Preferred)

Eligibility: Freshers and Experienced Candidates Can Apply

Job Overview

We are looking for customer-oriented professionals to join our International Voice Process team in Hyderabad. Both freshers and experienced candidates with strong English communication skills and a customer-first attitude are welcome to apply.

The ideal candidate should have good verbal fluency, excellent interpersonal skills, and the ability to handle customer queries professionally while delivering outstanding customer service.

Key Responsibilities

• Handle inbound and outbound calls from international customers professionally.
• Understand customer needs and provide accurate solutions.
• Maintain high customer satisfaction through polite and effective communication.
• Follow company guidelines, quality standards, and compliance requirements.
• Maintain accurate records of customer interactions in CRM or internal systems.
• Handle customer complaints and escalations efficiently.
• Achieve performance targets while maintaining service quality.
• Demonstrate excellent listening, communication, and problem-solving skills.

Candidate Requirements

• Freshers and experienced candidates are eligible to apply.
• Experienced candidates with at least 6 months of experience in International Voice Process or International Customer Support are preferred.
• Strong spoken and written English communication skills (C1-level proficiency preferred).
• Excellent customer-handling and problem-solving abilities.
• Confidence in communicating with international customers.
• Willingness to work rotational shifts, including night shifts.
• Basic computer knowledge and good typing speed.
• Ability to work in a fast-paced, target-driven environment.

What We Offer

• Competitive salary based on experience and skill set.
• Two-way cab transportation, subject to applicable location and eligibility criteria.
• A professional and supportive work environment.
• Opportunities for career growth and internal mobility.
• Training and professional development opportunities.

Job Details

• Job Location: Hyderabad
• Experience: Freshers and candidates with 6+ months of experience
• Process: International Voice / Customer Support
• Candidate Profile: Freshers and experienced professionals