Walk-in | Customer Support Executive

Movate Technologies; Zone 7 Ambattur; On-site; INR 335,000 - 402,000; Full time

Job summary

Movate Technologies in Tamil Nadu is hiring for a customer support role handling international clients. You will answer inbound calls or make outbound calls, listen to issues and provide clear solutions including billing, accounts or technical queries.

Ideal candidates have a minimum of 6 months' international BPO or voice process experience, a clear/neutral accent, and strong listening skills. The role requires empathy and de-escalation, with a 5-day week and rotational night shifts.

Qualifications

• Minimum 6 months of international BPO or voice process experience.
• Clear, fluent, and neutral or near-neutral accent with strong listening comprehension.
• Empathy, patience, and the ability to de-escalate customer concerns quickly.

Responsibilities

• Answer inbound calls (inbound) or make outbound calls to international clients.
• Listen to customer issues and provide clear solutions.
• Handle billing, accounts, or technical support queries.
• Maintain high customer satisfaction scores.
• Update customer details and notes accurately in the system software.

Skills

International BPO experience

Voice process experience

Neutral accent

Job description

Role & responsibilities

Answer incoming calls (inbound) or make outbound calls to international clients.

Listen to customer issues and provide clear solutions.

Handle billing, accounts, or technical support queries.

Maintain high customer satisfaction scores.

Update customer details and notes accurately in the system software

Preferred candidate profile

Minimum 6 Months of international BPO or voice process experience is strongly preferred.

Clear, fluent, and neutral or near-neutral accent with strong listening comprehension.

Empathy, patience, and the ability to de-escalate customer concerns quickly.

5 Days working

Rotational Night Shift

2-Rotational Off