Senior Customer Support Associate

Tech Mahindra Limited; Dadri; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Salary upto 5LPA

Attractive Incentives

Both Side Cab Facilities

5 Days Working

2 Days Rotational Offs

Job summary

Tech Mahindra in Dadri, Uttar Pradesh, is hiring for an international BPO voice role. You will resolve queries over calls, address billing issues, and identify customer needs to ensure satisfaction.

Preferred candidates have 1+ year international BPO experience in voice, strong communication and presentation skills, and flexibility for rotational/night shifts. Graduation not mandatory. 5 days working with cab facilities and incentives.

Qualifications

• 1+ year international BPO experience in voice process.
• Graduation not mandatory.
• Excellent communication and presentation skills.
• Flexible working in rotational / night shifts.

Responsibilities

• Resolve international customer queries over calls.
• Interact with customers to resolve billing issues.
• Identify and assess customer needs to achieve satisfaction.
• Upsell or cross-sell telecom products.

Skills

Communication skills

Presentation skills

Night shifts flexibility

Job description

Roles & Responsibilities

• Resolve international customer queries over calls.
• Interact with customers to resolve billing issues.
• Identify and assess customer needs to achieve satisfaction.
• Upsell or cross-sell telecom products.

Preferred Candidate

• 1+ year international BPO experience in voice process
• Graduation not mandatory
• Excellent communication and presentation skills.
• Flexible working in rotational / night shifts

Perks & Benefits

• Salary upto 5LPA
• Attractive Incentives
• Both Side Cab Facilities
• 5 Days Working
• 2 Days Rotational Offs