Customer Care Executive - International Voice Process

R Systems International; Dadri; On-site; INR 464,400 - 567,600; Full time

Benefits offered by this job

Cab facility provided

Night shift flexibility

Job summary

R Systems International is seeking a Customer Service Executive for International Voice Process. The role handles inbound US calls, ensuring accurate assistance and high service quality. Requires 2–5 years of experience and a graduation in any discipline.

The shift includes rotational and night schedules; salary up to 5.16 LPA with cab facility. Candidates must be ready for high-volume customer interactions and strict adherence to processes.

Qualifications

• Experience in inbound customer support operations.
• Exposure to transaction processing and quality control procedures.
• Strong verbal and written communication skills.
• Customer service and problem-solving abilities; ability to multitask.

Responsibilities

• Handle inbound customer calls with prompt, accurate assistance.
• Resolve queries while maintaining high customer satisfaction.
• Process requests and transactions efficiently and accurately.
• Adhere to company policies, procedures and quality standards.
• Maintain records of interactions and transactions accurately.
• Collaborate with internal teams to resolve issues effectively.
• Meet productivity, quality and performance targets.
• Identify and escalate complex issues as needed.

Skills

Inbound support

Transaction processing

Quality control

Verbal & written comms

Customer service

Problem solving

Multitasking

Teamwork

Education

Graduate in any discipline

Job description

Job Description: Customer Service Executive (International Voice Process)

We are looking for a highly motivated and customer-focused Customer Service Executive with experience in International Voice Process (US Calling). The candidate will be responsible for handling inbound customer interactions, ensuring compliance with operational procedures, and maintaining high service quality standards.

Key Responsibilities

• Handle inbound customer calls and provide prompt, accurate, and professional assistance.
• Resolve customer queries and concerns while maintaining a high level of customer satisfaction.
• Process customer requests and transactions efficiently and accurately.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues effectively.
• Meet productivity, quality, and performance targets.
• Identify and escalate complex issues to the appropriate teams when required.

Preferred Skills

• Experience in inbound customer support processes.
• Knowledge of transaction processing, reconciliation, and quality control procedures.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and manage workload effectively.
• Strong interpersonal and teamwork skills.

Experience

• 2 to 5 years of relevant experience in an International Voice Process (US Calling).

Education

• Graduate in any discipline.

Shift

• Flexible to work in rotational shifts and night shifts as per business requirements.

Compensation & Benefits

• Salary: Up to 5.16 LPA
• Transportation: Both-side cab facility provided.

Key Requirement

• Candidates must have a minimum of 2 years of experience in an International Voice Process (US Calling) profile with exposure to inbound customer support operations and transaction processing.