Walk-in | Customer Support Executive

Akrati Jewels Inc; Jaipur; On-site; INR 240,000 - 420,000; Full time

Job summary

Akrati Jewels Inc is seeking a Customer Support Executive to manage customer communications via email, calls, and WhatsApp. You will follow up on orders, update customers on production and dispatch, and maintain accurate records in Excel or CRM systems.

The role requires strong English communication, good Excel skills, and excellent follow-up and coordination abilities. You will work closely with sales, production, and dispatch teams to ensure timely resolutions and high customer satisfaction.

Qualifications

• Good English communication skills (written and verbal).
• Basic knowledge of MS Excel, Word, and email.
• Strong follow-up and coordination skills.
• Good organizational skills and attention to detail.
• Problem-solving ability and a customer-focused approach.

Responsibilities

• Customer Communication: Handle customer queries through email, calls, and WhatsApp professionally.
• Order Follow-up: Provide timely updates to customers regarding order status, production progress, and dispatch.
• Customer Database Management: Maintain and update customer information, communication records, and follow-up details in Excel or CRM software.
• Internal Coordination: Coordinate with the sales, production, and dispatch teams to resolve customer queries and provide accurate updates.
• Follow-ups: Follow up with customers regarding pending queries, order confirmations, and other business-related requirements.
• Issue Resolution: Identify customer concerns, coordinate with the concerned team, and ensure timely resolution.
• Reporting & MIS: Prepare daily and weekly reports on customer queries, follow-ups, pending orders, and issue resolution.
• Customer Satisfaction: Maintain professional relationships with customers and ensure a positive customer experience.
• Documentation: Maintain proper records of customer interactions, order updates, and complaints.
• Timely Response: Ensure customer inquiries are acknowledged and addressed within the defined response time.

Skills

English communication

Excel basics

Coordination skills

Organizational skills

Problem solving

Job description

1. Customer Communication: Handle customer queries through email, calls, and WhatsApp professionally.
2. Order Follow-up: Provide timely updates to customers regarding order status, production progress, and dispatch.
3. Customer Database Management: Maintain and update customer information, communication records, and follow-up details in Excel or CRM software.
4. Internal Coordination: Coordinate with the sales, production, and dispatch teams to resolve customer queries and provide accurate updates.
5. Follow-ups: Follow up with customers regarding pending queries, order confirmations, and other business-related requirements.
6. Issue Resolution: Identify customer concerns, coordinate with the concerned team, and ensure timely resolution.
7. Reporting & MIS: Prepare daily and weekly reports on customer queries, follow-ups, pending orders, and issue resolution.
8. Customer Satisfaction: Maintain professional relationships with customers and ensure a positive customer experience.
9. Documentation: Maintain proper records of customer interactions, order updates, and complaints.
10. Timely Response: Ensure customer inquiries are acknowledged and addressed within the defined response time.

Required Skills

• Good English communication skills (written and verbal).
• Basic knowledge of MS Excel, Word, and email.
• Strong follow-up and coordination skills.
• Good organizational skills and attention to detail.
• Problem-solving ability and a customer-focused approach..