Customer Support Executive

Roi10x; Faridabad District; On-site; INR 150,000 - 300,000; Full time

Job summary

Roi10x in Haryana (Faridabad) is seeking a customer support associate to handle queries across WhatsApp, email, Instagram DMs, and live chat. You will resolve order issues, coordinate with delivery teams, and maintain order records using Excel/Google Sheets.

Zero years of experience is acceptable; Graduation is required. Excellent written and verbal communication in English is essential for success in this role.

Qualifications

• Graduation is required.
• 0 years of experience acceptable.
• Strong written and verbal communication.

Responsibilities

• Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat.
• Resolve order-related issues like tracking, returns, exchanges, and refunds.
• Coordinate with internal teams for delivery and product updates.
• Maintain records of customer interactions and update order sheets (Excel/Google Sheets).
• Proactively follow up on abandoned carts and improve conversions.

Skills

Computer skills

Effective Communication

MS-Excel

Education

Graduation

Job description

Key Skills:Computer skills, Effective Communication, MS-Excel

Experience:0 year(s)

Qualification:Graduation

Job Type:Work from Office

Roles & Responsibility -

• Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat.
• Resolve order-related issues like tracking, returns, exchanges, and refunds.
• Coordinate with internal teams for delivery and product updates.
• Maintain records of customer interactions and update order sheets (Excel/Google Sheets).
• Proactively follow up on abandoned carts and improve conversions.