Customer Support Executive

Stellen Infotech Pvt. Ltd.; Mohali; On-site; INR 300,000 - 520,000; Full time

Job summary

Stellen Infotech Pvt. Ltd. in India is seeking an experienced Customer Support professional to handle inquiries via phone, email, and chat, provide timely solutions, and maintain high customer satisfaction.

You will document interactions in CRM systems, coordinate with internal teams, and help customers with product guidance and troubleshooting. The role requires strong English communication, 2+ years in customer support or client servicing, and a customer-centric mindset.

Qualifications

• Requires 2+ years in Customer Support, Client Servicing or Customer Success.
• Excellent verbal and written English communication skills.
• Strong problem-solving and customer-handling abilities.

Responsibilities

• Handle customer queries via phone, email, and chat support.
• Provide timely and accurate solutions to customer concerns.
• Maintain high levels of customer satisfaction and service quality.
• Escalate complex issues to relevant teams and ensure follow-up.
• Record and update customer interactions in CRM/support systems.
• Coordinate with internal teams to resolve customer issues efficiently.
• Provide customer training and guidance on product features, processes, and usage to enhance experience.
• Assist customers with product-related information and troubleshooting.
• Prepare customer support reports and feedback summaries.

Skills

CRM

Ticketing tools

Client Servicing

Customer Success

Education

Bachelor's degree

Tools

CRM software

Ticketing tools

Job description

Key Responsibilities

• Handle customer queries via phone calls, emails, and chat support.
• Provide timely and accurate solutions to customer concerns.
• Maintain a high level of customer satisfaction and service quality.
• Escalate complex issues to the relevant teams and ensure proper follow-up.
• Record and update customer interactions in CRM/support systems.
• Coordinate with internal teams to resolve customer issues efficiently.
• Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction
• Assist customers with product-related information and troubleshooting.
• Prepare customer support reports and feedback summaries.

Required Skills

• Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and customer-handling abilities.
• Ability to manage multiple customer requests simultaneously.
• Good interpersonal and relationship-building skills.
• Basic knowledge of CRM and ticketing tools.
• Positive attitude, patience, and a customer-centric approach.
• Skills:- Customer Relationship Management (CRM), Ticketing tool, Client Servicing and Customer Success

Qualification

• Bachelor's degree in any discipline.
• Excellent communication and presentation skills.
• Proficiency in MS Office and email communication.