Client Relationship Executive

Edubull Com; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Edubull Com in Delhi is seeking a customer support professional to handle inquiries via calls, email and WhatsApp, provide accurate product information, and maintain records of interactions.

You will coordinate with Sales, Accounts and Operations, follow up on open issues, manage complaints politely, and contribute to improving customer satisfaction through timely resolutions.

Responsibilities

• Communicate with customers through calls and emails and WhatsApp professionally.
• Understand customer concerns and provide accurate information about company products and services.
• Resolve customer queries and coordinate with relevant departments for pending issues.
• Regularly follow up with customers regarding inquiries, complaints, and service requirements.
• Handle complaints politely and ensure timely resolution.
• Explain product features, benefits, and usage to customers clearly.
• Build positive relationships with customers to improve satisfaction and trust.
• Maintain records of customer interactions, complaints, feedback, and follow-ups.
• Coordinate with Sales, Accounts, Operations, and other departments to address customer requirements.
• Collect customer feedback, identify recurring issues, and submit regular reports to management.
• Maintain a polite, helpful, and professional approach while representing the company.
• Ensure timely responses, track unresolved concerns, and contribute to improving the overall customer experience.

Job description

1. Customer Interaction: Communicate with customers through calls, emails, and WhatsApp professionally.
2. Query Handling: Understand customer concerns and provide accurate information about company products and services.
3. Customer Support: Resolve customer queries and coordinate with relevant departments for pending issues.
4. Follow-ups: Regularly follow up with customers regarding inquiries, complaints, and service requirements.
5. Complaint Management: Handle complaints politely and ensure timely resolution.
6. Product Information: Explain product features, benefits, and usage to customers clearly.
7. Customer Relationship: Build positive relationships with customers to improve satisfaction and trust.
8. Record Maintenance: Maintain records of customer interactions, complaints, feedback, and follow-ups.
9. Internal Coordination: Coordinate with Sales, Accounts, Operations, and other departments to address customer requirements.
10. Feedback and Reporting: Collect customer feedback, identify recurring issues, and submit regular reports to management.
11. Professional Communication: Maintain a polite, helpful, and professional approach while representing the company.
12. Customer Satisfaction: Ensure timely responses, track unresolved concerns, and contribute to improving the overall customer experience.