Customer Support Executive

Reach Talent Solutions; Tiruchirappalli; Vor Ort; INR 200.000 - 320.000; Vollzeit

Zusammenfassung

Reach Talent Solutions is seeking a customer support professional in India to handle inquiries across phone, email, and live chat. You will diagnose issues, adhere to SOPs, and escalate complex problems with clear documentation.

The role requires strong communication skills, ability to work across channels, and a proactive, customer-centric attitude to ensure satisfaction and retention.

Qualifikationen

• Any degree required.
• Excellent written and spoken communication skills.
• Experience handling customer inquiries via multiple channels.
• Ability to diagnose issues and provide resolutions.
• Ability to escalate unresolved issues with proper documentation.

Aufgaben

• Respond to customer inquiries via phone, email, and live chat promptly.
• Provide accurate information using appropriate methods and tools.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Identify and troubleshoot customer issues or technical difficulties.
• Follow SOPs and scripts when handling issues.
• Escalate complex issues to senior staff with clear documentation.

Kenntnisse

Good communication

Multichannel support

Ausbildung

Any Degree

Jobbeschreibung

Role & responsibilities

Customer Communication & Assistance

• Multi-channel handling: Respond to customer inquiries promptly via phone calls, emails, and live chat platforms.
• Inquiry resolution: Provide accurate, valid, and complete information by using the right methods and tools.
• Customer retention: Maintain a positive, empathetic, and professional attitude toward customers at all times.

Problem Solving & Troubleshooting

• Issue diagnosis: Identify and troubleshoot customer complaints or technical difficulties.
• Procedure adherence: Follow communication scripts, standard operating procedures (SOPs), and guidelines when handling different issues.
• Escalation management: Route complex or unresolved issues to senior team members or specialized departments with clear documentation.

Preferred candidate profile

Any Degree

Good Communication Skill