Walk-in | Customer Service Associate - International Chat Support

Team Vertex Cosmos; Pune District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Free Cab / Transportation Facility

On-site Work Environment (WFO)

Competitive Salary Package + Incentves

Clear Career Progression & Growth

Job summary

Transcom in Pune (Kharadi) is hiring a Customer Service Associate for International Chat Support. The role targets energetic professionals with strong written English to join our on-site team during a mega walk-in drive.

You will handle real-time international chat inquiries, aim for first-contact resolution, and adapt to rotational shifts within a 5.5-day work week. The package includes incentives, free cab, and clear growth opportunities.

Qualifications

• Undergraduate (10+2 or diploma) with at least 6 months work experience.
• Prior experience in International Chat Support is mandatory.
• Excellent written English communication and typing accuracy.
• WFO with a 5.5-day work week and rotational shifts.

Responsibilities

• Handle real-time customer inquiries via international chat channels with accuracy and professionalism.
• Provide first-contact resolution while maintaining high quality and customer satisfaction standards.
• Demonstrate problem-solving skills to address customer concerns effectively.
• Adapt seamlessly to rotational shifts and dynamic operational requirements.

Skills

Written English

Typing accuracy

Active listening

Education

Undergraduate or Diploma (10+2)

Job description

Job Title: Customer Service Associate International Chat Support

Company: Transcom

Department: Customer Operations / BPO

Role Category: Voice / Blended / Non-Voice

Employment Type: Full Time, Permanent

Location: Pune (Kharadi) – Work from Office

Experience: 0.6 to 3 Years

Salary: Best in Industry + Incentives

Job Description

Transcom is conducting a Mega Walk-in Drive from 25th September to 30th September for the role of Customer Service Associate in our International Chat Support division. We are looking for energetic professionals with strong communication skills to join our dynamic team in Pune.

Key Responsibilities:

• Handle real-time customer inquiries via international chat channels with accuracy and professionalism.
• Provide first-contact resolution while maintaining high quality and customer satisfaction standards.
• Demonstrate problem-solving skills to address customer concerns effectively.
• Adapt seamlessly to rotational shifts and dynamic operational requirements.

Candidate Profile / Eligibility Criteria:

• Education: Undergraduate (Min. 10+2 / Diploma) with at least 6 months of work experience.
• Experience: Prior experience in International Chat Support is mandatory.
• Skills: Excellent written English communication, typing accuracy, and active listening skills.
• Flexibility: Comfortable working in rotational shifts and a 5.5-day work week (WFO).

Perks & Benefits:

• Competitive Salary Package + Performance Incentives
• Free Cab / Transportation Facility Provided
• On-site Work Environment (Work From Office)
• Clear Career Progression & Growth Opportunities

Walk-in Drive Details

• Dates: 25th September to 30th September
• Timing: 12:00 PM to 6:00 PM
• Venue: Transcom, 15th Floor, Nyati Plaza, Kharadi, Pune